eFlorist Reviews

(based on 111 reviews)

369 of 648 people found this review helpful

Placed an order on Wednesday for a Saturday delivery. The flowers did not arrive. Emailed complaint on Tuesday. No response from eflorist. Tried phoning numerous times to be told they were unusually busy. Eventually got through on Friday morning. Couldn't find order at first despite giving order number and delivery address. Wanted bank card details. Found the order and blamed non-delivery on a technical error. Promised to deliver the next day. They did arrive the next day - a week after Mothers' Day. Very disappointing service and cost £4.10 in phone calls.

In summary, I would not recommend eFlorist to a friend.

307 of 587 people found this review helpful

For those of us who cannot be with our Mums on Mother's Day we will typically send flowers as a token of our appreciation for all their hard work. This year I was one of those people, and sadly although eFlorist gladly took my order (and charged additional for Sunday postage) they were unable to deliver my Mums flowers on Mother's Day. As if this was not bad enough, they only told me this at midnight on Saturday - leaving me no opportunity to rectify the situation and try and get flowers for my Mum elsewhere. Having called to complain on Sunday, and ask for the postage to be refunded, I was told that eflorist could "try" to deliver my flowers on Monday - already a day to late. It is safe to say that I am extremely disappointed with the service I received considering this event happens every year and a flower company such as eflorist should have a pretty good idea of their maximum capability to deliver flowers. All this being said, I will be taking my business elsewhere next year in the hope that my mother will receive her flowers and I will get even an iota... (Read the full review)

In summary, I would not recommend eFlorist to a friend.

318 of 606 people found this review helpful

I ordered a tribute from flowersforfunerals, a subsidiary of eflorist, for my aunt's funeral. The arrangement was just horrible, and bore scant resemblance to the one pictured on their website. What's worse, the arrangement my Mum ordered didn't even turn up. When I complained, the customer service was appalling: they said they would not respond because I hadn't taken pictures! Should I have halted the cremation, got my phone out and started snapping?! It'd be laughable were it not so offensive. Just goes to show this company has absolutely no idea of the sensitivities involved in supplying funerary tributes.

In summary, I would not recommend eFlorist to a friend.

332 of 650 people found this review helpful

Deliberately poor website payment system..enables double ordering. Any attempt to cancel an order.. even an hour after it is made is met with intransigence, excuses and blanking from an appalling customer service set up. Avoid this pseudo company entirely

In summary, I would not recommend eFlorist to a friend.

310 of 603 people found this review helpful

I ordered a beautiful 'Clementine' bouquet to be delivered to my other half a few weeks ago on her birthday. The thing that actually got delivered was an insult to both of us as it was nowhere close to what they advertised online. It had 'cheap' and 'substandard quality' and 'don't care about my job or about my customers' written all over it. Instead of a full beautiful bouquet there were a few emptyish branches with hardly any colour or life on them.

I was extremely disappointed and emailed their (Eflorist/Teleflorist) customer services to ask them how would they feel if they received this for their birthday, or if they had to pay for this deceit? Their reply was a standard scripted copy & paste email and they basically said there was nothing wrong with the bouquet (despite the obvious faults clearly visible in the pictures I sent them!).

My advice - avoid this company at all costs! Don't ruin your mood, don't spoil the occasion and don't waste your money.

In summary, I would not recommend eFlorist to a friend.

351 of 715 people found this review helpful

Ordered their mixed rose complexion (RAPTURE) for my newly wed wife but when the flowers were delivered they looked nothing like the pictures on the website and seemed as if they were picked a week ago an now soon to be dying.

No point speaking to eFlorist as they believe dead looking flowers are acceptable and it looks like that because it is protecting the inside. I have ordered many flowers in past but never heard such nonsense. Want to make you wife or significant other happy try Interflora otherwise STAY AWAY!!

In summary, I would not recommend eFlorist to a friend.

364 of 654 people found this review helpful

The worst I can say I cannot write. Total scam supplier. Flowers ordered not delivered, truly awful customer services. I lost £25 to these scammers. Please read all reviews if you do not believe me. I wish I had.

In summary, I would not recommend eFlorist to a friend.

354 of 682 people found this review helpful

The only good thing about my order was the delivery.

I am extremely disappointed in the flowers that I ordered - this order was for a special birthday gift and I am embarrassed to say the least at the bouquet that has been delivered to my friend. The flowers are completely different - than order I had selected, which contained vibrant pink lilies, roses and carnations and was so colourful - the bouquet delivered is so washed out looking in colour. I am so disappointed in and now find myself having to apologise to my friend for the shoddy birthday present I have given her. The flowers are nothing like what I have ordered. The display I ordered was called parasol and really nice... Wish I could upload a photo of the flowers that was delivered.
I could have presented a better looking bunch of weeds than what has been delivered to my friend.

eFlorist reply......!!

Thank you for your email. We're sorry to learn of the disappointment you have experienced in sending flowers.

We do allow for a degree of substitutions for the arrangements we offer, however the bouquet chosen is one of our florist choice bouquets in the... (Read the full review)

In summary, I would not recommend eFlorist to a friend.

343 of 662 people found this review helpful

Even though things are tight at the moment I ordered a stunning looking single ended sheaf of lilies and roses as my last gift to my brother who's funeral was 24th June, costing over £60. After the emotional service, and when the family were gathering around the flowers I was humiliated and devastated to see that what should have been a personal tribute to my brother contained not one single lily and the roses must have been at least a week old!! They looked as if I had taken them from someone else's grave side.
The only recommendation I can give for this company is to avoid them under any circumstance, if they can let down their customers on such a delicate and emotional occasion how would they respond in more festive circumstances! It goes against the grain to even have to award any stars, if I could I would give them none.

In summary, I would not recommend eFlorist to a friend.

283 of 537 people found this review helpful

Flowers arrived limp and half dead. Complained and they said they looked fine. If you want to throw your money in the bin use then BUT I'd never use them again!!!

In summary, I would not recommend eFlorist to a friend.