eFlorist Reviews

(based on 111 reviews)

43 of 67 people found this review helpful

They didn't deliver the flowers on the day they were supposed to be delivered.
They didn't deliver them the next day.
Or the next day after that.
They DID keep telling us they were in the van, ready to be delivered
They were never in a van, they were never ready to be delivered
The day after the already extensive time frame had completely passed they ignored all our attempts at communication (that's the one skillset they have... failing their customers)
And then the day after that they made an elderly woman cry at Christmas because they made her think she had been forgotten when she was alone
The day after that they sent the smarmiest, shittiest, least sympathetic snidery of an email bluntly informing us they had cancelled the order because they hadn't had the flowers available in the first place
Then they told us they had zero intention of trying to remedy the utter disaster they had caused by sending a (very) late replacement.
Then they held on to our money.
As of right now we have no flowers, no money, and a distraught Aunt.

You're a fool if you trust them with a penny.

They're shameless.

In summary, I would not recommend eFlorist to a friend.

38 of 63 people found this review helpful

I put in 2 orders to be delivered on 24th December to the same address. I paid for the misleading “Guaranteed Delivery Date” on both.
They were delivered late on the day prior, when no-one was home to collect, and left in a position obvious to anyone passing.
I contacted their call centre and asked that they pickup and deliver on time. Bart curtly responded that no refund would be issued and no further delivery would be made, referring to the small legal speak as his backup.
I am now left hoping my xmas presents to my UK family will be there for collection, and smarting from a bad experience with e-florists, and especially the awful customer service from Bart in their call centre.
This borders on misrepresentation, and is shoddy at best. Makes the England cricket team look like world beaters.
Happy xmas everyone (except Bart)

In summary, I would not recommend eFlorist to a friend.

32 of 52 people found this review helpful

Extremely poor customer service. I ordered a boquet, accidentally ordered for tomorrow rather than my intended date (a weeks time). I immediately emailed, and received an email back straight away saying it's too late and that there's nothing they can do. This is an extremely lazy approach to customer service. It is not difficult to put an order on hold, particularly given the fact that it was ordered within the last 10 minutes. Will NOT be using again.

In summary, I would not recommend eFlorist to a friend.

117 of 209 people found this review helpful

Do not under any circumstances use this company. They have 1 out of 5 stars for a reason, and even that is generous. I ordered flowers from this company for my mother following the death of my father. Do you think they arrived in time for the funeral? Not a chance. They were still sitting in the back of a courier's van 3 days after he was buried. They were no longer "fresh flowers" as advertised. So, I requested a refund and this was their weak response, " I am sorry to advise that your order is being delivered late and I do understand that you have taken the time to choose something special to send to the recipient on a particular date and on this occasion, this has not happened for which I apologise." Not a word about my refund. After 4 emails to their inept customer service and 3 emails to the cheap courier service they use, they finally delivered the flowers to my grieving mum. She asked the courier, "I thought these had been cancelled?" to which the angry courier replied "fine" and stormed off. My mother was left feeling distressed. I contacted the courier company who said... (Read the full review)

In summary, I would not recommend eFlorist to a friend.

108 of 199 people found this review helpful

Ordered a large bunch of Tulips with a message and opted for a free box of chocs.

Delivery box broken. Message missing. chocs missing flowers were a total of 16 tulips not in good condition and did not match the display for a large bunch on the website.

will not advise any one to use this site

In summary, I would not recommend eFlorist to a friend.

114 of 193 people found this review helpful

Ordered over 10 days in advance to ensure that delivery would be organised and take place on the day. No flowers. No flowers the day after. Customer service gives you the run-around and to top it all off, I got a junk email from them today, telling me never to miss any special days anymore and create an account with them...

In summary, I would not recommend eFlorist to a friend.

127 of 214 people found this review helpful

This florist is an absolute scam! I ordered flowers based on the beautiful pictures they advertised, but what was supplied was completely different – cheap, substandard, and nothing like what was promised. It’s blatant false advertising. To make matters worse, there’s zero after-sales support. They don’t care about customer service or resolving issues – they just take your money and run. I will never order from them again, and I strongly and strongly suggest others to avoid this florist at all costs! Even the chocolates and vase was not delivered.
They are blatantly cheating their customers!

In summary, I would not recommend eFlorist to a friend.

225 of 425 people found this review helpful

I ordered two bunches for my Mum and Mother in Law
I was unhappy with how small the bunches were and they didn’t last a week either.
This delivery was expensive and in my view not worth it

In summary, I would not recommend eFlorist to a friend.

260 of 481 people found this review helpful

Only giving 1star as I can’t give none. I ordered flowers for a special occasion and surprise for my partner on Sunday night. I wanted them delivered Wednesday as she was home. They promise 24 to 48 hour delivery, so I figured Wednesday was a sure thing. I got confirmation from them saying I would have them Wednesday and that yodel would give me a delivery time by 11am on Wednesday morning, stating exactly when they would arrive.
BUT. Late on Tuesday I received a message from Amazon shipping (not yodel) stating that they had my delivery scheduled for Thursday.

No good to me as the special occasion is over, the surprise is ruined and to top things off no one is home on Thursday to receive the delivery.

On Wednesday I took my partner to buy flowers from a florist in Gloucester, who, lo and behold gave me the flowers there and then 🤣

It’s Thursday 22.30 as I type this and still no sign of those flowers, candle, chocolates, f..ing ect!

Save yourself the inconvenience and extra cost and go to the shops rather than use these jokers 🙁

In summary, I would not recommend eFlorist to a friend.

256 of 481 people found this review helpful

Ordered a week before Mother’s Day but was informed on Friday afternoon that the order couldn’t be fulfilled and would be cancelled. No alternative option offered or even a later delivery. Also too later to order from elsewhere, spoilt Mother’s Day for my mother who due to lockdown I’ll not be able to see. Total disgrace.

In summary, I would not recommend eFlorist to a friend.