Mother's Day flowers not delivered on Mother's Day 09 March 2016 Reviewer: Angela from UK
103 of 208 people found this review helpful
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For those of us who cannot be with our Mums on Mother's Day we will typically send flowers as a token of our appreciation for all their hard work. This year I was one of those people, and sadly although eFlorist gladly took my order (and charged additional for Sunday postage) they were unable to deliver my Mums flowers on Mother's Day. As if this was not bad enough, they only told me this at midnight on Saturday - leaving me no opportunity to rectify the situation and try and get flowers for my Mum elsewhere. Having called to complain on Sunday, and ask for the postage to be refunded, I was told that eflorist could "try" to deliver my flowers on Monday - already a day to late. It is safe to say that I am extremely disappointed with the service I received considering this event happens every year and a flower company such as eflorist should have a pretty good idea of their maximum capability to deliver flowers. All this being said, I will be taking my business elsewhere next year in the hope that my mother will receive her flowers and I will get even an iota of customer service. Thanks for nothing eflorist.
In summary, I would not recommend eFlorist to a friend.
