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We have awarded Marks and Spencer Flowers our prestigious Bronze Award in this category, having reviewed 27 UK Flower Delivery Services. Read our review below to find out why...
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Marks and Spencer Flowers is the flower delivery section of M&S, one of the UK's leading high-quality retailers. Their experience in other areas of retail really shows in the website, through the careful display of the products on offer, the attention paid to both variety and quality, and the central place of customer service.
Quality and Range
One of the unique selling points of Marks & Spencer Flowers is its range of options. You can browse the products on offer not only by category, flower, occasion, and colour, but also by price range and customer rating. Check out the Autograph collection for luxury items and the Fairtrade products for guaranteed ethical bouquets. Marks & Spencer Flowers put a lot of emphasis on seasonal flowers, and we find this aspect particularly laudable, as it is in line with Marks & Spencer’s commitment to the protection of the environment.
Indoor and outdoor plants, including orchids, hydrangeas, apple trees and vines, are also available if you want to make an original gift that will last. The pictures of flower arrangements and plants are crisp and attractive, here again testifying to Marks & Spencer Flowers’ attention to detail and their commitment to providing customers with the best shopping experience possible. The tools include a “Quick Look” viewer as well as a more detailed page for each flower arrangement, bouquet, or plant. We welcome the fact that a complete breakdown of all the blooms included in each bouquet is available on the details page, to ensure that you know exactly what to expect in your order.
Customers can select beautiful gift baskets and hampers that are prepared by hand and filled with selected Marks & Spencer products to accompany your bouquets. Personalised cards are also available as standard with each order, and add-ons such as chocolates or teddy bears can be purchased to make your flower delivery even more special. With seasonal blooms available in limited edition, the collection of Marks & Spences Flowers are renewed regularly so keep checking the website for new arrivals!
Website and Service
As stated above, Marks & Spencer Flowers is a subsection of the main Marks & Spencer website. Although this makes navigating between the different departments easier, we found that all the links that were not related to flower delivery could be quite distracting. The gifts section on the home page, although useful for customers who like to browse until they find the perfect item, can also divert attention from the flowers themselves.
Moreover, this makes it difficult to find the terms and conditions specifically related to Marks & Spencer Flowers. There are customer star ratings on the website allowing shoppers to read what people who, ordered the same bouquets previously, have to say about their purchase. We believe this to be a crucial feature in order to build and sustain trust in flower delivery services, and wish to see more companies follow in Marks & Spencer Flowers’ footsteps on the matter.
International delivery is not available for flowers, however, which will not appeal to customers wishing to send gifts and bouquets abroad. This is due to the fact that Marks & Spencer Flowers does not work with local florists as contractors and fulfill all their orders themselves. Although this can be seen as a guarantee of consistent quality, it also means that Marks & Spencer Flowers is a limited service and therefore it does not rank higher in our listings. We believe that this shortcoming is compensated by the fact that free next-day delivery is standard on all orders within the UK.
Marks & Spencer Flowers offers unbeatable range of quality flowers and the high standards of customer care one would expect from such an established retailer. We are happy to recommend their service as one of the top UK flower delivery companies on the market and encourage you to check them out for yourself!
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