eFlorist Reviews

(based on 103 reviews)

146 of 321 people found this review helpful

Absolutely horrendous AVOID at all costs. Not only did the flowers arrive FOUR DAYS after dispatch, needless to say they were very dead by the time they arrived. When I contacted customer service they reluctantly agreed to a refund but in the end DID NOT CREDIT the full balance back. When I contacted again to request the rest of the balance they told me no. So disappointed. They don't deserve your business.

In summary, I would not recommend eFlorist to a friend.

138 of 274 people found this review helpful

After spending a long time choosing the right flowers, completely different flowers were sent.
After making a complaint I was told they can send a replacement if flowers aren't available as stated in the small print.

What is the point of choosing a certain arrangement when totally different arrangements and colours may be sent.

They had my telephone number so why couldn't they ring to explain the problem and give me the choice to change them.

I'm not impressed and will definitely not be using this company again.

In summary, I would not recommend eFlorist to a friend.

162 of 331 people found this review helpful

Ordered flowers online for delivery and paid by debit card. Two days later, on the day of delivery, had a phone call to say that they 'could not deliver'.

Discussion followed and apparently it will take 'between three and five days' to refund me.

Unbelievably poor service. Comedians. Take your money for something that state on the website that they do, then hold on to your money for up to five days.

DO NOT TOUCH WITH A BARGEPOLE. UTTER THEFT.

In summary, I would not recommend eFlorist to a friend.

156 of 306 people found this review helpful

I ordered Misty Morning because the description advised, Rose, Tulips, Carnations, Freesias. What actually arrived was 1 Rose, 4 Tulips, 3 sprays of small Chrysanthemums and some greenery, no Carnations or Freesias. I find it impossible to comprehend why on the Friday before this busy weekend when they had received the order several days before they had no Carnations or Freesias. Did this mean that nobody received any Carnations or Freesias for all bouquets that weekend from that florist - which wasn't actually the one I thought I had ordered from. The customer service reply was the standard; we reserve the right etc... but being a busy period this was an opportunity to demonstrate their services to new customers. The order was delivered on the correct day, but the tulips and rose only lasted 4 days. For me, a regular internet shopper this was a lesson learned 'Do not use Eflorist again.' For anyone reading this - Caveat Emptor.

In summary, I would not recommend eFlorist to a friend.

179 of 343 people found this review helpful

Flowers sent from my son for Mothering Sunday. They had been left on the doorstep. No card to say they were there. A neighbour emailed me to say a box was on the step. When I found it the box had fallen off the step and was upside down. Some of the flowers were damaged. I can't bring myself to tell my son, he would have spent a lot of money on them.

In summary, I would not recommend eFlorist to a friend.

192 of 335 people found this review helpful

I ordered Mothers' Day flowers and paid an extra £9.95 for delivery.

At 17:31 on Mothers' Day, I received an email stating that, "delivery has not been possible on the date you have selected".

What was I meant to do at that time?

It appears to me that eFlorist accept orders that they are unable to fulfill? I suspect that is actually illegal and I will be pursuing this company through Trading Standards.

Do not use this company!!!

In summary, I would not recommend eFlorist to a friend.

172 of 312 people found this review helpful

Ordered flowers for my anniversary.

They didn't show.

Looked like I forgot when I'd ordered them the week before.

I e-mailed eFlorist. They were completely unapologetic. Coming up with every excuse under the sun. I wish I'd have paid the extra 4/5 pounds and used a more reputable company.

These guys are complete cowboys.

In summary, I would not recommend eFlorist to a friend.

110 of 247 people found this review helpful

Having ordered the flowers on the www, that would have been a real big morale boost for someone just diagnosed with cancer the night before due to being busy the following day.

I was rang mid morning the day of the supposed delivery, to be informed by a sheepish agent, that they wouldn't be delivering due the area being "not very populated". I informed them that the local town has a pop. of around 120000 and that their website even had the address and nowhere did it say we do not deliver. They told me to use another florist and no mention of a refund or an apology. Not happy and back to the devil's supermarket, I guess.

So if you live in East Anglia , probably not a good choice for a delivering florist, it's in the countryside don't you know. So Eflorist thanks for wasting my time, effort and trust in your business.

In summary, I would not recommend eFlorist to a friend.

170 of 308 people found this review helpful

I ordered a bouquet from the eflorist website for my mother's birthday. The bouquet I chose was of white roses & lilys. The website contains a disclaimer that certain flowers may be substituted due to seasonality however I did not imagine there would be any issue with roses & Lily's. The bouquet received by my mother was of carnations & chrysanthemums. She said it looks like a bunch you'd get from a garage forecourt.

I have complained directly to e florist as I do not expect to pay £35 for carnations however they have refused to recompense me as they feel they are covered by their disclaimer.

Avoid these thieving charlatans

In summary, I would not recommend eFlorist to a friend.

159 of 316 people found this review helpful

I cannot believe how bad this company actually is. I'll keep this short and sweet.
A few months a go I ordered flowers which were delivered the day after I needed to and in HORRIBLE conditions. After unanswered emails and phone calls, I didn't receive not even a WE ARE SORRY, let alone a refund.

I gave them the benefit of the doubt and used e-florist again and surprise surprise...flowers haven't arrived yet. They will probably arrive on the wrong day and in horrible conditions too.
Do something wise customers, get in touch with REAL florists near wherever you need the flowers to arrive, THEY are REAL PROFESSIONALS.
E-florist: be ashamed.

In summary, I would not recommend eFlorist to a friend.