Serenata Flowers Reviews

(based on 125 reviews)

312 of 569 people found this review helpful

I ordered a lovely looking Christmas arrangement for a friend. Ordered from Australia to the UK and delivered 19/12/16 as requested. What was delivered had only half the flowers and no candles evident. Should be embarrassed sending out a product like that. Emailed Serenata Flowers yesterday. No response as yet. Not happy at all.

In summary, I would not recommend Serenata Flowers to a friend.

296 of 623 people found this review helpful

I ordered a bouquet, cake and balloon for a birthday surprise for a friend. When ordering, I could not see how to request a time slot, although it says this can be done. I emailed customer service but was too late. I had an email at 4.35pm to say the flowers had been delivered. I knew my friend was out at this time, so I emailed the company to ask where the flowers had been left (I had requested Deliver to a neighbour) and wondered which neighbour had taken them in. I was told the parcel was left in a secure place at the front of the house. There is no secure place at the front of the house, so I immediately drove to my friends house, luckily not too many miles away, and there was the parcel, outside the front door, in full view, so any passer-by could take it. Also it had been raining, so parcel was soaking wet.

When emailing the company, trying to get the point across that the parcel was not left in a secure place, and questioned why not left with a neighbour, was absolutely hopeless. They... (Read the full review)

In summary, I would not recommend Serenata Flowers to a friend.

309 of 622 people found this review helpful

Ordered flowers on the 14th for same day guaranteed delivery (which cost an extra 6-99).

On the evening of the 19th get an e-mail saying there was a delay in getting the delivery done and I needed to contact them.

On the 20th a phone call comes through informing me that they had tried to contact me by e-mail, mobile and home phone on the 14th. Categorically incorrect as I have the phone log for both phones - nothing received and of course e-mail log- again proving they are absolutely full of it!!

They then offered a refund or an upgrade that would be dependant on the local florist being willing to fulfil and pay for themselves .... no recompense for the extra 6-99 for 'guaranteed' same day delivery.

As I trust the word of Serenata even less than I do those of the average politician I opted for the refund (lets see how long that takes to materialise!!) and now will never use these charlatans again. Suggest you do the same.

In summary, I would not recommend Serenata Flowers to a friend.

359 of 655 people found this review helpful

I'm getting married tomorrow. Thought I'd send my wife to be a nice arrangement to arrive today to let her know how much I was looking forward to us becoming man and wife.

A simple enough process? Should have been!

Sadly amongst the several bouquets she received today from family and friends, whilst the flowers I sent her were apparently lovely - it would have been so much more romantic had she actually known they were from me!!!

Yep - flowers delivered with no accompanying card even though I'd written a heartfelt message on the online card section of the website. I wrongly assumed they would arrive with some kind of indication as to who had sent them.

So if you'd like to send somebody you love some flowers but not have them realise it was you? Use this company.

In future I'll stick to interflora.

More expensive but at least they'll arrive as planned.

In summary, I would not recommend Serenata Flowers to a friend.

381 of 690 people found this review helpful

I ordered flowers for my mum's Birthday well in advance (2 weeks) received an email with a tracking number and I thought that was that. I checked on my order several times on the day the flowers were supposed to be delivered and it said still out for delivery. End of the day comes same message. I emailed the company they tell me "the driver timed out" what the heck does that mean? the flowers were not delivered that day. The following day they were finally delivered after several emails to the company at 6 in the evening. Okay so I thought that was the end of it all. Nope following Monday I get an email they are sending a duplicate order of Birthday flowers to my Mum and charging me again. I sent an email asking them what for she already got the flowers and I have NOT ordered any more. They have picked out an awful bunch of gaudy flowers I never would have ordered. I tell them CANCEL this order I do not want it and did not order it. An email comes back no it is too late to cancel "your" order. Finally had enough and... (Read the full review)

In summary, I would not recommend Serenata Flowers to a friend.

360 of 659 people found this review helpful

I chose to order from this company because they offered free next day delivery. The website refreshed on the details entry page and somehow duplicated my order. Despite notifying Serenata Flowers immediately, they have consistently refused to alter the order or refund me any money at all. They are deleting my social media posts warning others about them and the flowers are dead already despite only arriving 4 days ago. The photos on the website look lovely of course, but this company are a bunch of cowboys, I do not recommend ordering with them, under any circumstances. DISGUSTING.

In summary, I would not recommend Serenata Flowers to a friend.

342 of 678 people found this review helpful

The flowers were not cheap 29.99 when they turned up flowers were withered with moldy petals , baloon we ordered look like something you would buy from a tacky seaside shop , really ruined my girlfriend 40 th birthday not to mention the embrassment in front of her family on delivery , please don,t use serenata complete rip off

In summary, I would not recommend Serenata Flowers to a friend.

431 of 738 people found this review helpful

Bought flowers for mums birthday. The delivery driver literally dumped them at the door. Then when I received a photo they were nothing like the web image.

Tried to contact these guys to discuss the issue and its impossible to call/find number.

Emailed a picture and text about the issues and got a weak response. Then they refuse to commit and it leaves you feeling frustrated and annoyed. I would take them to court but for £20, it is worth it !?

Would never use again and do not recommend. Their customer service is awful and attitude towards a new customer is terrible.

I will use J Lewis in future becuase they respect customers, unlike this company. AVOID AVOID AVOID !!!

In summary, I would not recommend Serenata Flowers to a friend.

327 of 638 people found this review helpful

I would really carefully consider using this service. There is NO WAY to contact this company via phone - all communication is via email and they are not at all quick to get back to you, especially if you have a problem. I bought a bouquet for delivery and they attempted delivery, but said they failed to deliver the flowers. The recipients were in their flat and heard no doorbell ring. I emailed SerenataFlowers to tell them this information and asked them to deliver within the next hour as the recipients were leaving for their wedding. No response. A second attempt was made the following day but by then the recipients had left town for their honey moon. I asked for a refund twice, but was told that due to their terms and conditions, they could not give me a refund. AND they said we apologise for any inconvenience. I lost £50, which is not just an inconvenience and part of that was because I wanted a guaranteed delivery before 10am. Furthermore, no attempt was made to address the situation. It was a TOTAL DISASTER. The only good thing I can say about this company is that they have a... (Read the full review)

In summary, I would not recommend Serenata Flowers to a friend.

332 of 708 people found this review helpful

Ordered flowers for my wife's birthday. Arrived a day late and withered within 5 days. Could write paragraphs about this company but not prepared to waste my time. DON'T GO NEAR THEM AS THEY ARE RUBBISH.

In summary, I would not recommend Serenata Flowers to a friend.