Serenata Flowers Reviews

(based on 118 reviews)

18 of 33 people found this review helpful

When you search for a local florist Serenata will likely come top on Google but don't be fooled, they're an online business based in Malta. They courier flowers out from distributors across Europe.

I ordered some flowers for my wife for our anniversary and they arrived damaged and in very poor general condition having spent all day in the back of a van. Florist vans are usually air conditioned, courier vans are not! The courier even pulled the box out of the van and tossed it in the air before handing it to me!
To add insult to injury, when your flowers dispatch you get an email telling you that they are being "chauffeured" - I'm not daft and didn't expect this but the manner in which they are actually sent takes the biscuit.

When I complained I was offered a 15% discount for one damaged rose and assured the remaining flowers would bloom within 48 hrs as they are in "bud form".

This is utter rubbish - most of the bouquet are cheap chrysanthemums (petrol station flowers) and all are in poor condition.

Save yourself half the money and all the hastle and go to your local florist, M&S or Waitrose instead.
Customer service insisted... (Read the full review)

In summary, I would not recommend Serenata Flowers to a friend.

20 of 41 people found this review helpful

Ordered flowers to be sent to my mum on the anniversary of my dad’s death. The flowers were set to be delivered 21/11/22 but didn’t arrive. I contacted Serenata who confirmed it would be another 24 hours. The flowers still didn’t arrive after this time. They also didn’t arrive the next day. Customer service then said the carrier had let them down and they couldn’t fulfil the order but would arrange for a new delivery on Thursday 24th. What has upset me is that not only was the key date missed and a further 2 days after that, but Serenata made out they were doing me a favour by reordering. I had already paid for the flowers so I was just getting what I ordered! I won’t be using Serenata again. A heads up…DO NOT BE MISLED by “NEXT DAY DELIVERY”, it is anything but when you really need it!

In summary, I would not recommend Serenata Flowers to a friend.

19 of 38 people found this review helpful

Trusting the good reviews I ordered a postbox bouquet two weeks in advance for a Saturday delivery. On the delivery day the status is "in production" instead of out of delivery. I email asking for an update - get a copy&paste response straight from a website that doesn't even address my question. Email again on Sunday - "oh sorry we can deliver it on Monday". An hour later - "oh sorry we'll only have these flowers on Tuesday".
If you want your occasion ruined use this wonderful service, who knows, you might maybe actually get what you ordered.

In summary, I would not recommend Serenata Flowers to a friend.

19 of 38 people found this review helpful

Don't waste your money on this truly poor company, absolute disgrace, their website auto filled the address, it would not allow me to change the address but they took my money..
They had 2 days to change the address but their poor customer service said they could not do it, they refused to refund my money or send to the correct address I had given them 2 days before delivery but they still refused to change the address or refund my money... disgusting company... read their reviews on trust pilot or google,, says everything!

In summary, I would not recommend Serenata Flowers to a friend.

22 of 43 people found this review helpful

Ordered flowers for Mothers Day 2 weeks ago...they didn't arrive! Response from customer service "we can re-deliver at no extra cost"...second time this happened but date wasnt so critical last time so gave them benefit of doubt. No compensation offered. Couldn't care less about customer

In summary, I would not recommend Serenata Flowers to a friend.

23 of 45 people found this review helpful

I am absolutely disgusted with this order. It's the first time I've used your company and for £35 I'd expect a better product.

I purchased this bouquet to give to my Mum on Mother's Day and judging by what she has received, she probably thinks her hate her.

Most of the flowers are squashed or flattened. The leafs are shrivelled or dead. You don't say on your site that they get delivered in a box and need to be assembled upon delivery, the picture shows a bouquet in wrapping with a bow! You are misrepresenting your product and misleading your customers.

Absolutely shocking to charge that much and just post a load of dead flowers in a box.

After reading reviews online, their customer service is as poor as their flowers. Don't make the same mistake I made, avoid this company at all costs. They are based in Malta so you'll have no chance of getting a refund

In summary, I would not recommend Serenata Flowers to a friend.

27 of 54 people found this review helpful

Flowers arrived on time but the image on the website was not a true representation of what was delivered. They were sparse & looked like they had been bought at last minute from a garage. I was totally underwhelmed by them. When Customer Services were contacted, although they were very efficient the situation was not redressed.

I will not be using Serenta Flowers again. The pictures on their website are not representative of the goods received.

In summary, I would not recommend Serenata Flowers to a friend.

29 of 58 people found this review helpful

I ordered flowers for a romantic occasion and they were never delivered, I ordered on a Sunday with expected delivery on a Wednesday. I emailed on Thursday after no delivery and was told I need to wait 24 hours. Emailed on Friday after seeing that their internal tracking said the delivery failed. Response was that the driver could not find the address… I assume he hasn’t heard of google.
My only options were wait another 8 days for them to deliver again or get a refund, even though they offer a guaranteed next day delivery fee. Not much of a choice when the flowers are for an anniversary.
After reading the other reviews, I’m glad they weren’t delivered, as the receiver would have have been even more disappointed than I am.

In summary, I would not recommend Serenata Flowers to a friend.

35 of 62 people found this review helpful

They are an awful company, I paid for flowers to be delivered to a close friend who’s mother had just died,
They didn’t turn up, then when I emailed to ask what happened to them they abused me and called me a liar.

Would never use them again. I wish I had checked out their awful reviews on trustpilot (which they have now turned off) before I bought them, I got some from Bloom & Wild in the end, they are much better.

In summary, I would not recommend Serenata Flowers to a friend.

31 of 57 people found this review helpful

Delivery was good but that's where a good review ends. The Poincettia growing plant ordered looked ok on arrival but after a few days leaves began to drop. We are familiar with keeping poincettia plants well so it was not due to poor care. On day seven I complained to Serenata who requested photos dated withing FIVE days of receipt. I had photographed it with leaves off and black patches on existing leaves after SEVEN daysso they point blank refused to consider the complaint. Appalling customer service.

In summary, I would not recommend Serenata Flowers to a friend.