Poor Quality and terrible customer service 14 July 2015 Reviewer: D Oxford from Oxford UK
173 of 306 people found this review helpful
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Bought flowers for mums birthday. The delivery driver literally dumped them at the door. Then when I received a photo they were nothing like the web image.
Tried to contact these guys to discuss the issue and its impossible to call/find number.
Emailed a picture and text about the issues and got a weak response. Then they refuse to commit and it leaves you feeling frustrated and annoyed. I would take them to court but for £20, it is worth it !?
Would never use again and do not recommend. Their customer service is awful and attitude towards a new customer is terrible.
I will use J Lewis in future becuase they respect customers, unlike this company. AVOID AVOID AVOID !!!
In summary, I would not recommend Serenata Flowers to a friend.
