Serenata Flowers Reviews

(based on 125 reviews)

339 of 701 people found this review helpful

I just ordered some flowers through your website and I thought I would tell you that it was very easy and a satisfying experience.

In summary, I would recommend Serenata Flowers to a friend.

431 of 788 people found this review helpful

I wish I had seen this website before using Serenata. I wanted my mother to receive a floral bouquet on her 90th birthday, so Googled flowers delivered. Serenata were top of the list. They claimed a 4.5 stars customer rating so I decided to use them. I ordered a miniature pink hydrangea in a pot for £29.99 to be delivered 2 days later (i.e. not the same day). I received an email at 7p.m. the day before the planned deliver day to inform me that they could not fulfill my order and could I nominate an alternative. This I did immediately. Next morning I received another email to inform me that they had received the revised instruction too late to deliver that day (my mother's birthday). They did suggest however that I could use their "same day delivery service" to ensure my mother received her flowers that day. Looking at their website again I could see that basically, you could buy the same, or very similar, floral arrangements but would have to pay an additional £10. To cut a long story short I asked for a full refund. Will be interested to see if I receive my refund as... (Read the full review)

In summary, I would not recommend Serenata Flowers to a friend.

373 of 706 people found this review helpful

Sent flowers to my wife and mother. Admittedly I bought a £24 bunch so not a massive bouquet, but what was delivered was a complete rip off.

Took photos of the flowers and sent through to the company complaints. They replied saying it looked like the photo on their site (which it didnt) and therefore wouldnt provide any compensation. Tried this twice but got the same story.

Recommend scrolling past page 1 of google to see the true customer view of Seranata.

In summary, I would not recommend Serenata Flowers to a friend.

303 of 676 people found this review helpful

My cousin is a beer man and I was racking my brains as to what to give him. I made up mind when I saw your award winning Ale Hamper. It was as if it had been designed for him. I can still hear the story on party weekends. Three Cheers Serenata!

In summary, I would recommend Serenata Flowers to a friend.

311 of 622 people found this review helpful

There was some problem with the delivery. I was okay with that since I live in the US and was using Serenata to send flowers in the UK. But they were great even with a days delay and my mom-in-law was absolutely thrilled. So thanks a lot.

In summary, I would recommend Serenata Flowers to a friend.

403 of 792 people found this review helpful

While on a business trip in Scandinavia I managed to miss the birthday of my wife. Luckily I found Serenata Flowers online. I found that they had a reasonable good selection. My wife was happy with the flowers and the delivery service as well. Just great service by this online florist!

In summary, I would recommend Serenata Flowers to a friend.

430 of 754 people found this review helpful

I should have realized something was wrong when I didn't get an e-mail confirmation - only a tracking number and a promise to deliver on the 17/05/2013 to my daughter who was home all day that day.

When the flowers finally arrived on the 21/05 -4 days late- they were far from fresh and had obviously been in the box for days.

After sending 3 e-mails of complaint, and receiving 3 no-reply e-mails back assuring me they would deal with this, I received a 4th e-mail directing me to an inaccessible website.

Incidentally, my credit card was compromised after being charged...could it be Serenata Flowers???

Apparently, there is nothing much I can do except warn others not to deal with these people.

In summary, I would not recommend Serenata Flowers to a friend.

380 of 735 people found this review helpful

I urgently needed to send flowers and your website allowed me to fill and send one without any extra charges. Great work and will definitely recommend you to my friends.

In summary, I would recommend Serenata Flowers to a friend.

356 of 738 people found this review helpful

I used your bestseller flower arrangement, got a great discount in addition to a wonderful bouquet. Thanks a lot for a great service.

In summary, I would recommend Serenata Flowers to a friend.

364 of 674 people found this review helpful

It seems that i am not the only person to have had a bad experience with these people who absolutely refuse to provide a refund.

Poor quality flowers, very poor delivery and DREADFUL customer service

DO NOT TOUCH WITH A BARGEPOLE!!

In summary, I would not recommend Serenata Flowers to a friend.