Wish there was a no stars rating!!! Will never use again. 20 July 2016 Reviewer: Pretty Ticked Off Vic from Kent, Uk
109 of 239 people found this review helpful
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Ordered flowers on the 14th for same day guaranteed delivery (which cost an extra 6-99).
On the evening of the 19th get an e-mail saying there was a delay in getting the delivery done and I needed to contact them.
On the 20th a phone call comes through informing me that they had tried to contact me by e-mail, mobile and home phone on the 14th. Categorically incorrect as I have the phone log for both phones - nothing received and of course e-mail log- again proving they are absolutely full of it!!
They then offered a refund or an upgrade that would be dependant on the local florist being willing to fulfil and pay for themselves .... no recompense for the extra 6-99 for 'guaranteed' same day delivery.
As I trust the word of Serenata even less than I do those of the average politician I opted for the refund (lets see how long that takes to materialise!!) and now will never use these charlatans again. Suggest you do the same.
In summary, I would not recommend Serenata Flowers to a friend.
