Serenata Flowers Reviews

(based on 125 reviews)

260 of 465 people found this review helpful

"Delivering Happiness" - but not necessarily on the right day. I chose Serenata (first) time as they had a 'local' supplier/partner in the delivery area for my mum's birthday, and also they were offering a 'next day' delivery.

Got my order confirmation - date (and '8am - 8pm window') but they were not "dispatched" until the morning AFTER the booked date, and did not arrive until midday on. Raised a complaint with them for refund/compensation, but besides offering me their "heartfelt apologies", they offered nothing more than an excuse for why they miss the odd ("3%" apparently) delivery commitment.

So, even though they offer a next day/specifc date delivery, buried in their T&Cs it says 'you should allow 24 hours after the intended delivery for the flowers to be delivered'. So that's good then.

Not sure what the 'new normal' looks like, but personally I'm looking forward to companies no longer using 'the Covid excuse' for poor service.

In summary, I would not recommend Serenata Flowers to a friend.

213 of 416 people found this review helpful

Flowers delivered 48 hours late, in damaged box held together with brown tape, most were already dead.
When I contacted customer services they could not be more unhelpful. I was asked to put the flowers in water and wait 5 days before contacting them again.
I also pointed out that their terms state a full refund would given if not delivered within 24 hours of the intended day. Their response was this does not include Sunday’s, yet their website clearly says they deliver 7 days a week.

In summary, I would not recommend Serenata Flowers to a friend.

230 of 454 people found this review helpful

Great service will use this service again 👏 👍

In summary, I would recommend Serenata Flowers to a friend.

269 of 513 people found this review helpful

Do not go to Serenata flowers ever. I had the misfortune to receive flowers today, 90% FILLERS AND 10% flowers. What a disgrace. Would prefer Tesco flowers instead. What a waste of money.

In summary, I would not recommend Serenata Flowers to a friend.

245 of 446 people found this review helpful

I cannot express my disappointment in the bouquet I ordered. It literally looks nothing like the photo and is so sparse. I raised this with the company showing them a number of photos in comparison to what is advertised on their website and they actually said and I quote they feel ‘the bouquet has been made to the correct quality and size as expected, and is to value’. I’m really appalled by their response which I disputed and all they could say was ‘apologies for your dissatisfaction’. Definitely would never order flowers from them again and would never recommend them.

In summary, I would not recommend Serenata Flowers to a friend.

225 of 441 people found this review helpful

Absolutely disgusted with Serenata Flowers. The courier did not deliver the flowers. We were lucky as the neighbour with a house on the other side of the road and quite far down the road from my mother delivered the flowers to her. The flowers had the correct address on there so we don't know why they ended up at the wrong place, our neighbour was out at the time and found them outside her door wilting in the sun. No note from the courier, nothing.

Rather than Serenata Flowers moving to sort this out or call me, I had to battle with them on a busy working day to say they hadn't been delivered when they said they had been. Frankly I am appalled by their lack of customer service and can only assume the positive reviews have been from their friends because my experience of dealing with Serenata Flowers was frustrating, hard work for me to type these messages and poor. They completely ruined the surprise for my mother and have offered nothing to me. I never want to deal with Serenata Flowers again and they will never get another ounce of my time in me writing another message to... (Read the full review)

In summary, I would not recommend Serenata Flowers to a friend.

247 of 472 people found this review helpful

I have just received flowers from Serenata. The box was bashed. According to the courier she had had them in the back of her car with parcels from several firms including Next and Very from lunchtime till 7.30pm on a blazing hot day. The quality and quantity of blooms was disgraceful for almost £30. At the moment I cannot see any good points at all.

In summary, I would not recommend Serenata Flowers to a friend.

239 of 465 people found this review helpful

Ordered a birthday bouquet for my friend’s 65th birthday on 11th June. Her birthday was the 14th.

The flowers failed to arrive on the day but were delivered crushed, dead and paltry at 5:30pm a day late.

No apologies from the company and when I tried to complain they said delivery was within the 48hrs in their terms and conditions. Also, as my embarrassed and disappointed friend had thrown the bouquet away (instead of photographing it!) they would not be able to investigate my complaint.

It’s beyond belief. I had used Serenata flowers before and they had been good. Not any more. I will NEVER use this company again. You have been warned.

In summary, I would not recommend Serenata Flowers to a friend.

228 of 451 people found this review helpful

Flowers not delivered correctly, all attempts to resolve with customer services were met with - do another order and we will only charge 50%. They made no attempt to collect the delivery and redeliver to the correct address. Appalling customer service, would never use them again. Avoid at all costs!

In summary, I would not recommend Serenata Flowers to a friend.

271 of 507 people found this review helpful

Im from the Philippines and ordering the flowers for my family in the UK. This is supposed to be my 2nd time to order from Serenata and had a good experience with the 1st one. But this time....
Ordering for the same occasion— my cousins birthday.
I ordered the “Summer Time”... very colorful bouquet of different pink shades, peach and blue flowers, instead, my cousin received a lifeless and very ugly bouquet of that looks like they sent it just to say that they have delivered my order.
Worst is, the customer service keeps on saying that they are the same. Very deceiving and not worth it.

In summary, I would not recommend Serenata Flowers to a friend.