Serenata Flowers Reviews

(based on 125 reviews)

358 of 627 people found this review helpful

I wish I had read the reviews before. NEVER EVER ORDER from this site. I wish I could put the pictures of the flower shown on the site and the flower we received. There were no leaves in the pictures but we received only leaves and very few flowers in between. I sent the flower to a special girl for me and I was highly embarrassed.

NEVER EVER and NEVER EVER if you have self respect...

In summary, I would not recommend Serenata Flowers to a friend.

303 of 650 people found this review helpful

I ordered flowers to reach my mother on the first wedding anniversary she has had to face alone since she lost her husband. The flowers HAD to arrive.

They did not.
No explanation or communication came from Serenata Flowers
There is no number to call for customers and old numbers I found by searching online were out of service.
The website keeps crashing
There is no response to the online form I completed.

No company with this much incompetence or contempt for customers deserves to survive.

In summary, I would not recommend Serenata Flowers to a friend.

339 of 631 people found this review helpful

If your willing to risk flowers not been delivered and are happy with flowers being delivered in a box, service is good. But when flowers don't show up, this is where the service completely fails, no way to contact other than email, insincere and inconsiderate reaction to failed delivery, assertion that you are lying as they launch investigation first rather than rectifying the mistake - after 5 days of chasing, offer a refund or redelivery in such a way that they infer they are doing you a favour. Flowers can be for very special and important moments in life and Serenata exhibit an appalling treatment of customers who have entrusted them with such moments and whom they have failed. When other flower firms make a mistake, they rectify immediately and, in my experience, send complimentary flowers to try and make amends - Serenata make no effort to do the same or make any other attempt to show a sincere regret for their failure. Overall, they can't be trusted to deliver, they can't be trusted to rectify their failing and, if it's an important occasion that relies on delivery on a certain date, they can't be trusted with Flowers

In summary, I would not recommend Serenata Flowers to a friend.

362 of 702 people found this review helpful

I have used Seranata successfully before and today
I ordered a Mother's Day bouquet for my mother in law putting in her address and when I confirmed the payment the order said the delivery address was not the one I had specified! I was very cross but things got worse when I realised that there is no customer services tel helpline! It all has to be done online which is not fit for purpose as it says press a box to amend the delivery address but doesn't show the box. Absolutely frustrating! The online service keeps sending automated emails and now my expensive flower order is going to the wrong recipient! I have wasted 2 hours to try and amend the order but no one rang at all or responded satisfactorily to my many emails (10 in all) and every email
that you write has to go through such a palaver to send it
I WILL NEVER use Serenata again!
And now I will
have to get my cc company to take it up with them.
Despite me straight away putting it in writing to them
That the delivery address was wrong, they made no attempt to contact me... (Read the full review)

In summary, I would not recommend Serenata Flowers to a friend.

346 of 675 people found this review helpful

The quality of flowers received were dreadful. A few pounds priced flowers at a supermarket is of much better presentation and quality. I was embarrassed that the recipient knew these flowers were from me. Total waste of money! Avoid using the site to purchase flowers.

In summary, I would not recommend Serenata Flowers to a friend.

378 of 702 people found this review helpful

I have not encountered a customer service experience as bad as with Serenata flowers.
When trying to write a review on their website, I find that there is no option to be able to do so, and apparently through feefo they only contact a select few who they choose for reviews- very convenient as all their reviews on their websites are 5 stars!!!

I had an awful experience with Serenata.
I ordered some flowers and entered in the address and details fine to be sent to a friend in hospital the next day, a day before I went away for a week without any wifi. I had also provided my phone number.
I come back a week later to a single email saying that they couldn't send the bouquet because I 'hadn't entered the delivery address'. Well I clearly had, I remembered doing it and what's more they won't let you complete the order online without the delivery address entered.

I explained this to them and asked for a refund so I could send some flowers with interflora. I then get an email back saying that because the 'incomplete' delivery address (with only road name and postcode, although I definitely entered the whole address) was... (Read the full review)

In summary, I would not recommend Serenata Flowers to a friend.

372 of 679 people found this review helpful

Have been asked to write this review as if to a friend. In short, mate, don't use Serenata if you want a reliable, responsive service. There were NO GOOD points!

My one and only experience with this company left a 'nasty taste in the mouth'. £30 worth of flowers ordered well in advance for a special wedding anniversary were not delivered. When queried, it took persistence to get a response. I was told that it would take 48 hrs or so to get an answer from the courier - no proper apology was given and you would expect a phone call at least but I had to wait several days for an answer. The explanation by email was: 'left in a secure location at the front of the property'.

Apparently my flowers had been shoved in a neighbours garage ( about 90 meters down the road) and he had been away for over a week and discovered the box when he got back. Needless to say, the flowers were brown & shrivelled by this time.

On the delivery date, there was someone at my home all day, there was no phone call from a courier struggling... (Read the full review)

In summary, I would not recommend Serenata Flowers to a friend.

394 of 753 people found this review helpful

Ordered some flowers which were on special offer for a relatives birthday. Firstly, I was panicking as at 7pm still a no show. They finally arrived at around 7.40pm. Although the flowers are lovely, they look absolutely nothing like the picture /bunch I selected. The selection I made had lillies in - not a single lily in the bunch received. Specifically ordered these for the lillies. Dissapointed .

In summary, I would not recommend Serenata Flowers to a friend.

373 of 710 people found this review helpful

Ordered a large bouquet and card for an aunts special birthday (ordering was easy hence one star)THEY WERE NOT DELIVERED. Arranged for another bouquet to be delivered after a week. THEY TOO WERE NOT DELIVERED. No apology or compensation offered. Assume that this must happen often because nobody seemed that surprised or that concerned. STRONGLY ADVISE DO NOT USE THIS COMPANY. Can't comment on the quality of the flowers because no one, myself or the would be recipient saw any!

Very hard to find a feedback form so guessing the organisation select their own feedback for their own website. If I could leave NO STARS I would.

In summary, I would not recommend Serenata Flowers to a friend.

431 of 731 people found this review helpful

Received these flowers from work colleagues however the standard bouquet was very small and not value for money even at £19.99 so is a rip off at full price of 29.99.
The flowers had small stems but were fresh

In summary, I would recommend Serenata Flowers to a friend.