Serenata Flowers Reviews

(based on 120 reviews)

272 of 515 people found this review helpful

I have not encountered a customer service experience as bad as with Serenata flowers.
When trying to write a review on their website, I find that there is no option to be able to do so, and apparently through feefo they only contact a select few who they choose for reviews- very convenient as all their reviews on their websites are 5 stars!!!

I had an awful experience with Serenata.
I ordered some flowers and entered in the address and details fine to be sent to a friend in hospital the next day, a day before I went away for a week without any wifi. I had also provided my phone number.
I come back a week later to a single email saying that they couldn't send the bouquet because I 'hadn't entered the delivery address'. Well I clearly had, I remembered doing it and what's more they won't let you complete the order online without the delivery address entered.

I explained this to them and asked for a refund so I could send some flowers with interflora. I then get an email back saying that because the 'incomplete' delivery address (with only road name and postcode, although I definitely entered the whole address) was... (Read the full review)

In summary, I would not recommend Serenata Flowers to a friend.

250 of 477 people found this review helpful

Have been asked to write this review as if to a friend. In short, mate, don't use Serenata if you want a reliable, responsive service. There were NO GOOD points!

My one and only experience with this company left a 'nasty taste in the mouth'. £30 worth of flowers ordered well in advance for a special wedding anniversary were not delivered. When queried, it took persistence to get a response. I was told that it would take 48 hrs or so to get an answer from the courier - no proper apology was given and you would expect a phone call at least but I had to wait several days for an answer. The explanation by email was: 'left in a secure location at the front of the property'.

Apparently my flowers had been shoved in a neighbours garage ( about 90 meters down the road) and he had been away for over a week and discovered the box when he got back. Needless to say, the flowers were brown & shrivelled by this time.

On the delivery date, there was someone at my home all day, there was no phone call from a courier struggling... (Read the full review)

In summary, I would not recommend Serenata Flowers to a friend.

273 of 547 people found this review helpful

Ordered some flowers which were on special offer for a relatives birthday. Firstly, I was panicking as at 7pm still a no show. They finally arrived at around 7.40pm. Although the flowers are lovely, they look absolutely nothing like the picture /bunch I selected. The selection I made had lillies in - not a single lily in the bunch received. Specifically ordered these for the lillies. Dissapointed .

In summary, I would not recommend Serenata Flowers to a friend.

250 of 497 people found this review helpful

Ordered a large bouquet and card for an aunts special birthday (ordering was easy hence one star)THEY WERE NOT DELIVERED. Arranged for another bouquet to be delivered after a week. THEY TOO WERE NOT DELIVERED. No apology or compensation offered. Assume that this must happen often because nobody seemed that surprised or that concerned. STRONGLY ADVISE DO NOT USE THIS COMPANY. Can't comment on the quality of the flowers because no one, myself or the would be recipient saw any!

Very hard to find a feedback form so guessing the organisation select their own feedback for their own website. If I could leave NO STARS I would.

In summary, I would not recommend Serenata Flowers to a friend.

268 of 489 people found this review helpful

Received these flowers from work colleagues however the standard bouquet was very small and not value for money even at £19.99 so is a rip off at full price of 29.99.
The flowers had small stems but were fresh

In summary, I would recommend Serenata Flowers to a friend.

274 of 527 people found this review helpful

Ruined my evening .been backwards and forwards on their website and 'support' line but they still have not sorted out my order. Will never use them again. Appalling attitude and service. They don't even seem to have a mechanism by which you can complain - just an automated reply by email and several promises to call me back which they did not do. Avoid!

In summary, I would not recommend Serenata Flowers to a friend.

267 of 529 people found this review helpful

You give instructions for delivering when the recipient is not home and they ignore them>

you can only contact them via the web site but you can t reply to their emails????

will not use them again

In summary, I would not recommend Serenata Flowers to a friend.

266 of 491 people found this review helpful

Please take note - when ordering flowers from Serenata they are boxed up and sent via Yodel, not via a local florist. I ordered my wife some flowers and found the they can be delivered any time up to 9:00PM! In fact, when contacting Yodel the delivery time is between 12:00 and 9:00pm.

I've been back through the order process online and cannot find any notice about this time slot.

My wife has left work without flowers. Yodel state that "If you are out we will leave your parcel with a neighbour, or in a dry, safe place out of public view.". Good luck in Manchester City Centre.

I've been in touch with Serenata and they've advised that I agreed to the delivery slot in the terms and conditions, don't you love small print. I can't imagine that they'll agree to my request to make this time slot clear on the web site....

Be careful!

In summary, I would not recommend Serenata Flowers to a friend.

239 of 519 people found this review helpful

Used serenata a lot over the last few years.
However this is the third time now they have let me down big time!
Failed to deliver flowers for my friends birthday on Sunday even though I had Paid for Sunday pre noon delivery
This also happened earlier in the year when I bought for another friend.
Also last year I sent flowers for my friends 60th. They arrived but were nearly dead!
They did send a new bouquet but again totally spoiled what should have been a lovely surprise.

I won't be using them again

In summary, I would not recommend Serenata Flowers to a friend.

251 of 491 people found this review helpful

I ordered and paid for flowers to be delivered to a hotel in Newcastle as a surprise. The flowers never arrived. The money has not been refunded and there is no way of contacting the Company as any time I attempt to log on it states wrong email or password but they have my email and bank details from the booking so could easily refund the money.

Read other review sites as this Company and Companies affiliated to it do not favour well.

Would not recommend or use again.

In summary, I would not recommend Serenata Flowers to a friend.