Serenata Flowers Reviews

(based on 125 reviews)

410 of 746 people found this review helpful

Ruined my evening .been backwards and forwards on their website and 'support' line but they still have not sorted out my order. Will never use them again. Appalling attitude and service. They don't even seem to have a mechanism by which you can complain - just an automated reply by email and several promises to call me back which they did not do. Avoid!

In summary, I would not recommend Serenata Flowers to a friend.

360 of 729 people found this review helpful

You give instructions for delivering when the recipient is not home and they ignore them>

you can only contact them via the web site but you can t reply to their emails????

will not use them again

In summary, I would not recommend Serenata Flowers to a friend.

367 of 669 people found this review helpful

Please take note - when ordering flowers from Serenata they are boxed up and sent via Yodel, not via a local florist. I ordered my wife some flowers and found the they can be delivered any time up to 9:00PM! In fact, when contacting Yodel the delivery time is between 12:00 and 9:00pm.

I've been back through the order process online and cannot find any notice about this time slot.

My wife has left work without flowers. Yodel state that "If you are out we will leave your parcel with a neighbour, or in a dry, safe place out of public view.". Good luck in Manchester City Centre.

I've been in touch with Serenata and they've advised that I agreed to the delivery slot in the terms and conditions, don't you love small print. I can't imagine that they'll agree to my request to make this time slot clear on the web site....

Be careful!

In summary, I would not recommend Serenata Flowers to a friend.

343 of 710 people found this review helpful

Used serenata a lot over the last few years.
However this is the third time now they have let me down big time!
Failed to deliver flowers for my friends birthday on Sunday even though I had Paid for Sunday pre noon delivery
This also happened earlier in the year when I bought for another friend.
Also last year I sent flowers for my friends 60th. They arrived but were nearly dead!
They did send a new bouquet but again totally spoiled what should have been a lovely surprise.

I won't be using them again

In summary, I would not recommend Serenata Flowers to a friend.

364 of 686 people found this review helpful

I ordered and paid for flowers to be delivered to a hotel in Newcastle as a surprise. The flowers never arrived. The money has not been refunded and there is no way of contacting the Company as any time I attempt to log on it states wrong email or password but they have my email and bank details from the booking so could easily refund the money.

Read other review sites as this Company and Companies affiliated to it do not favour well.

Would not recommend or use again.

In summary, I would not recommend Serenata Flowers to a friend.

379 of 718 people found this review helpful

The flowers were sent as a thank you gift. Upon arrival the flowers looked drab and poor but as a gift did not question the choice or quality. It wasn't until the same person ordered the same bouquet for their partner that it became apparent to them that what they ordered bore no resemblance to the pictures advertised. The delivered flowers were a smaller version of that advertised and a dull uninspiring bouquet more suited for a funeral. Trying to contact Serenata Flowers is impossible.

In summary, I would not recommend Serenata Flowers to a friend.

377 of 714 people found this review helpful

I visited the website and was thrilled with the choice and offers a review site I went on the response was good, so I immediately put in my order and paid for it easy!!!! My order confirmed and paid for next day delivery. Problem started when I asked if it was possible to have a '50th balloon, instead of the one that was show that said 'Happy Birthday', which I had ordered and paid for all I wanted was this exchange, unfortunately I only read their reply in the evening which told me they were pleased to say they could supply a '50th balloon' for an additional cost of £9.99, nooooo.. I only wanted an exchange I emailed back late evening of the next day order only to receive a reply the next morning that my order had been cancelled, I was gutted, there was no telephone number and when I tried to email them I just got an automatic response. As far as personal service and customer service in my experience, it is rubbish.

In summary, I would not recommend Serenata Flowers to a friend.

331 of 645 people found this review helpful

I tried to organise anniversary flowers to arrive at my wife's work. The "Guaranteed Next Day Delivery" arrived at 7:40pm, where only the reception was still open. The times stipulated in the small print were not clearly advertised on their website until I checked, on the day, for delivery status.

I had to travel into the office the next day just to receive the item - Serenata customer services were apologetic but unhelpful.

In summary, I would not recommend Serenata Flowers to a friend.

392 of 726 people found this review helpful

Easy to order, delivered on time.

However..they were not at all what I ordered.
I asked for an all red bunch to be delivered, my Aunt received pinks, green, purple and white. When I complained the response I got was, 'We can see the florist try to include red so there will be no refund or resend'.

At the very least they should have asked if I minded a different colour scheme. At this time of year when flowers are so plentiful they should not have got this so wrong.

In summary, I would not recommend Serenata Flowers to a friend.

293 of 629 people found this review helpful

I was recommended Serenata by a friend but, I must admit, put off by all the negative reviews on the internet.

I decided to give them a go nevertheless, but they let me down.

I tried to order a bouquet online, but the purchase page wouldn't load in any browser, so I contacted their customer services department.

They replied by email, asking me to give them a number they could call me on to complete my purchase. But they didn't call, so I didn't get to place my order, and, because I waited for them to call I missed the deadline to order from another company in time to send my daughter flowers for her birthday.

Useless!

I won't be making that mistake again, clearly.

Congratulations on creating another dissatisfied would-be customer.

In summary, I would not recommend Serenata Flowers to a friend.