Serenata Flowers Reviews

(based on 125 reviews)

339 of 693 people found this review helpful

The flowers -ordered well in advance- were not delivered on birthday.
What more do I need to say?

Customer Services did not call back with an update when contacted on the day. "Unfortunately, we have no control over this delay" was the feedback received the next day.

Fail. Will never use again.

In summary, I would not recommend Serenata Flowers to a friend.

403 of 778 people found this review helpful

Wish I'd have read others feedback on this company before doing business with Serenata. Ordered a hamper to be delivered to my Grandmother online for Christmas, but due to a website error (should have put me off) I had to call customer service to put in the order.
Hamper never arrived and wasn't notified by the company. After calling back customer service they had no clue as to the reason and was told someone would call me back. This too never happened so called back today and was told that they would refund the order with no compensation offered by the ill-educated service rep. No apology, no reason, just another unhappy customer they wanted off the phone.

Be smart and take your business elsewhere.

In summary, I would not recommend Serenata Flowers to a friend.

342 of 705 people found this review helpful

The most important thing when ordering flowers is that they turn up on time. These didn't, even though I ordered them a week in advance at www.serenataflowers.com

I phoned up to complain and was told I should have ordered them to be delivered a day earlier. Not helpful at all. If they think they won't arrive in time, they should send them out earlier! I would not have minded them arriving early, but there is no point in them at all if they arrive late.

I wish I'd seen these reviews before ordering.

Money down the drain.

In summary, I would not recommend Serenata Flowers to a friend.

361 of 763 people found this review helpful

I live overseas and ordered flowers for a friends graduation. I placed the order on Wednesday and chose delivery for Saturday. The flowers didn't arrive so I called them on Monday. They completely washed their hands of it and said it was up to royal mail now, however they have no royal mail reference to give me so basically 'good luck with that'. Royal Mail can't track without a reference so the flowers won't be getting to their destination.

Absolutely hopeless.

In summary, I would not recommend Serenata Flowers to a friend.

411 of 785 people found this review helpful

On Saturday I wanted to get a next day delivery of flowers to my girlfriend. The Serenata website was covered in ads saying "Next day delivery" and the flowers I chose had a photo stating "Next Day", so I bought them. I paid extra for "Next day before midday" delivery.

Of course, once I had paid, the receipt said "Monday before midday". I immediately wrote to them, and asked them why, and when I didn't get a response, I wrote to them middle of Sunday asking them to change the delivery address to my girlfriend's office, if it were to be a Monday delivery.

Eventually I got a reply saying that I should read their terms and conditions - no change of address after 8pm.

So, they tried to deliver the flowers to my girlfriend's flat when she was off at work. She wasn't there, so they gave them to some barrowboy out front to give to her. Really?

I called the help line, and they told me that they couldn't do anything, they were just a subcontractor, and couldn't resolve any situations, just pass on notes. So I wrote to Serenata. They sent me... (Read the full review)

In summary, I would not recommend Serenata Flowers to a friend.