Serenata Flowers Reviews

(based on 125 reviews)

361 of 723 people found this review helpful

My elderly father waited in for two days running for flowers that failed to arrive. No explanation or apology was given. Automated emails. Refund given. Very very disappointed. No stars.

In summary, I would not recommend Serenata Flowers to a friend.

410 of 769 people found this review helpful

Received a bouquet sent by my daughter as a thank you for supporting her during her treatment for breast cancer. ( a heart rendering experience )

They looked nothing like the advert very disappointing consisting mainly of what looked like long stems of tiny daisies three oriental lilies of which three buds where broken.

Although pleased by the jester I felt she would have had better quality and cheaper from Tesco's or Aldi's
I would not recommend Serenata in my experience and felt sorry for my daughter who was upset when she saw them

In summary, I would not recommend Serenata Flowers to a friend.

337 of 696 people found this review helpful

Having seen a wonderful looking bouquet on the website, I ordered it to be delivered the same day, which to their credit, it was. I received a 'thank you' from the recipient with an attached photo. I thought "that's funny, it looks half the size of that advertised", so I contacted Serenata. Despite several emails, they were convinced that the photo I sent them was comparable to the bouquet on their website. I wish I could upload the two photos here!! The one I ordered was 'wow' and the one delivered was 'ok'. It would have been fine if they had recognised the difference and made steps to put it right. Instead, they argued and argued and finally offered a paltry 10% discount. Subsequent to my experience, I've seen other similar comments. Next time, I won't be calling them, as what you see, is not what you get.

In summary, I would not recommend Serenata Flowers to a friend.

428 of 803 people found this review helpful

Well, the website looks good. But there it stops. I ordered 'cheese heaven' as a fifth wedding anniversary gift for our son and daughter in law. On the late afternoon of the day it should have been delivered I received an email saying 'because of technical streaming'whatever that means, it couldn't be delivered. It's impossible to contact them by phone and their system of e contact is tortuous in the extreme. I wanted them to deliver ASAP. But no. I now receive an email to say it won't be delivered until Tuesday. Today is Sunday. No offer of an upgrade or money off. I shall never, never use this company again. The service is appalling. And they have the insolence to address me by my Christian name. They are not people I know, or indeed ever wish to know after this disgracefully poor practice. Avoid at all costs.

In summary, I would not recommend Serenata Flowers to a friend.

395 of 810 people found this review helpful

I ordered flowers for my daughters 21st birthday. The flowers were delivered on time but were such a disappointment. They were nothing like the picture on the website and the basket was only half full. All there was were three pink roses and lots of foliage. The basket dwarfed the flowers and there were a couple of sticks in the basket for some strange reason. Badly disappointing for my daughter and very upsetting for me as it was supposed to be a thought to say how much I missed being with her on the day. Serenata would not post my review on their website and despite me sending them photos of the flowers they have not done anything to address my complaint. I would never recommend them to anyone nor order from them again.

In summary, I would not recommend Serenata Flowers to a friend.

369 of 674 people found this review helpful

I also like a lot of people on here wish id read the reviews here before ordering anything. I ordered flowers for mothers day to be delivered in Ireland on the day. This morning THE DAY BEFORE MOTHERS DAY I received an email informing me that my order was cancelled as the flowers id ordered were not available for delivery in Ireland. At no point during the purchase did they mention this they allowed me to complete the purchase they even sent me an email to confirm my order and took the money from my account. As the only way to contact them is online I did this and all I got in reply was "sorry for the inconvenience". They are completely unprofessional for the fact they left it till the last minute to tell me and also allowing the transaction to be processed. It is too late now to make alternative arrangements and I wont see the money back in my account for at least a week. I will never use them again.

In summary, I would not recommend Serenata Flowers to a friend.

359 of 702 people found this review helpful

I don't know where to begin with this company.

Since a next day delivery option was available, and I ordered early in the morning of the Monday, I expected the flowers I had bought to be delivered sometime the next day. It costs £6 by the way for that. This was to my girlfriend who lived in Canada. They use Canadian "agents" to get this done. I have used this service before and it was next day then.

When I "tracked" my order on Tuesday evening, not only did it say my order was on hold, but no-one had contacted me from Serenata Flowers to explain this. If I had not tracked my order, I would not have known anything was wrong. This is of course a major failing.

The rep I spoke to explained that the order was not completed because it was "out of their delivery range", and requested I re-order flowers. At no time in that email did they explain why this issue had not been told to me as soon as possible after I placed my order; neither did they explain which flowers were outside the delivery range. I therefore asked them to re-deliver them and they... (Read the full review)

In summary, I would not recommend Serenata Flowers to a friend.

388 of 709 people found this review helpful

I have used Serenata Flowers several times and have generally been pleased with their service. That was until I tried to send some flowers to my mum to arrive before christmas. They didn't arrive, but I was prepared to be patient and get them re-sent at a later date. Since then however it has been a nightmare to get this problem resolved. My first instinct - to call someone - was dashed at the first hurdle. There is no customer service number and I have only received automated replies from their so called customer service email service. What a load of rubbish! Still no flowers, still no refund, still no real contact from anyone at their company. I am furious now. I would have forgiven them the first delivery error, but now will NEVER use this company again.
I would have given no stars if that was possible....

In summary, I would not recommend Serenata Flowers to a friend.

369 of 672 people found this review helpful

I would NEVER use this company again. I made two purchases and made an additional payment to ensure that the flowers for the two destinations arrived at the same time. One did - fine - but the other has not turned up and is now scheduled for a week's time - of no use whatsoever - and there has been no offer of refund for payment I made for timed delivery.

It is IMPOSSIBLE to get proper contact with the company as there is no phone number and the customer services dept seems not to exist. I can't access the web site using the login they have provided to cancel my order.

Should this company should be referred to Trading Standards -they have certainly not fulfilled the contract I made with them when I paid them.

NO STARS though I have been forced to give them one or this review won't appear!

In summary, I would not recommend Serenata Flowers to a friend.

443 of 790 people found this review helpful

Website offers a wonderful selection of flowers... I am sure they would have been lovely.. Had they of turned up!!

Received an email at 11am on the requested delivery date advising that the order had been dispatched to the courier and that they would be with the recipient later that day. They never arrived. I wish that I had read reviews before buying from Senenata. It seems that this is a common occurance!

I do not live in the UK and therefore am unable to see my mother on her birthday. I am furious that she did not reveive my flowers. Will not use this site again.

In summary, I would not recommend Serenata Flowers to a friend.