Serenata Flowers Reviews

(based on 125 reviews)

379 of 761 people found this review helpful

OK I brought my other half some flowers for an apology, I ordered them no problem, and paid for express shipping. Guess what? Flowers never arrived. I called them up and they did refund my express shipping cost and they told me that they would contact the courier company they use to the flowers and find out what went wrong. Typically there web site was down and the customer service team wouldn't let me contact the courier services myself. So I waited a hour and then call back to find the progress of my flowers. To my dismay nothing, but the next person I spoke to was kind enough to refund all my money and if the flowers did turn up keep them for free as a sorry gift. First and last time they will be used. I advise you to go go near them even with ten foot barge poll?!

In summary, I would not recommend Serenata Flowers to a friend.

435 of 860 people found this review helpful

I'm going to complain to both the Advertising Standards Authority and Trading Standards Institute about this company and I suggest others do the same then somthing might get done about them.

They sent me email & texts saying they'd delivered my flowers - they hadn't. After chasing them up it turned out the courier apparently couldn't find the address even though it was automatically filled in for me by the websites own address finder when I entered the postcode. 10 days later I still don't know where the flowers are, they're not replying to emails & its impossible to speak to anyone on the phone about a complaint.

Judging by the reviews on here I don't believe that the glowing testimonials on their website are genuine & its strange because its impossible to leave one on there yourself.

They're also misleading with their website as their lengthy terms & conditions are not put where companies are supposed to put them i.e. opening in a link just before you tick that you accept them and pay, but bizarrely hidden away on their 'help' page for some reason. Could this possibly be because they don't want people to find them?

In summary, I would not recommend Serenata Flowers to a friend.

343 of 772 people found this review helpful

I have previously ordered flowers and received flowers from Serenata Florist and have been pleased with what has been ordered as have the recipient. I ordered a topiary display that was sent by a third party, and had to contact their Customers services due to an issue with it. I was very impressed by their response and will continue to use them. I have no business or personal association with the company.
Theresa L

In summary, I would recommend Serenata Flowers to a friend.

407 of 836 people found this review helpful

After sending my first bouquet of flowers to my girlfriend she was delighted, but they did not live up to the photo of them on the website but also within 4 days most of them are drooping and dying and at a cost of £24.99 it is a disappointment to say the least, so don't recommended this website.

In summary, I would not recommend Serenata Flowers to a friend.

420 of 790 people found this review helpful

Seranata Flowers have a customer service department but it seems they fail time after time at making the customer happy. I ordered flowers to be delivered to my mother on Mothers Day, and later found out that she was visiting my sister for a few weeks. I was able to contact customer service before the flowers were due for delivery, but Ray in customer service refused (via email) to redirect the order or even hold the order until my mother returned home. I followed up by asking for an explanation since there was plenty of time to intercept the order. There was silence from customer service, and the flowers were dispatched to an empty house. It was a waste of 50 pounds and a waste of flowers - thank you for nothing Serenata Flowers!

In summary, I would not recommend Serenata Flowers to a friend.

438 of 842 people found this review helpful

I don't want to give this company even one star!
I did not receive an order confirmation email so was worried there was a problem (from reading reviews now, this appears to be the norm - wish I had read the reviews before I ordered from Serenata). Got an email from them yesterday at 7.50am telling me that order had been dispatched. Phoned mum to tell her delivery was being made that day. Telephone number given in Serenata's email is no longer in use. No information about tracking the order in email from Serenata but found it after Google search. Mum waited in all day, wasting her time and ending in disappointment - no flowers at all for Mother's Day. I have work commitments so can't see my mum today for Mother's Day - the flowers were supposed to make up for that. Thankfully, I had got her another gift from reputable company, so I'm not completely in her bad books today. My advice - if you want someone's day to be lifted by sending them a bouquet, DON'T USE SERENATA FLOWERS! It's not worth the risk. I'm very disappointed and upset.

In summary, I would not recommend Serenata Flowers to a friend.

386 of 720 people found this review helpful

My experience of service from Serenata has been atrocious. I grudge having to give them any stars apart from for variety and choice - which, in my case, was a joke as bouquet that was delivered was nothing like image on website. Had to prise apology out of Customer Services operative (trainee) who promised supervisor would call me back - he didn't. Attempts to call Customer Services back impossible as number either unobtainable or I was held in queue for lengthy periods with no info on where I was in queue. The promised replacement bouquet never arrived (gave them 7 days to supply this). Apologetic tone and false assurances of all communications with Serenata are clearly disingenuous and I am appalled by their disregard for decent customer service. Serenata has finally agreed to give me refund (verified by Gooogle Checkout)so hopefully this will materialise. All this has taken over 3 1/2 weeks to sort out. I will never use Serenata again and have advised all friends and family likewise.

In summary, I would not recommend Serenata Flowers to a friend.

363 of 748 people found this review helpful

I have to admit I am beginnning to think that this is a bogus company who are just out to rob people of their hard earned cash!!!

My partner was ill on valentines day so instead of picking some flowers up on the way home I thought it would be nice to send her some by courier if it wasnt too late. After some searching (googling), Serenata's website guarenteed delivery if I paid an extra £10.99. Result! I ordered the flowers at 8.30 in the morning, by 3pm I was getting concerened as i asked for confirmation to be sent that all was ok, so I phoned them up asking if they cannot make it today then let me know so I can cancel and pick some up instead, they said that it could be as late as 8pm but that they would contact the florist and call me back, but they didn't. So I waited and called them again that evening, still no proper answer. So 10pm came and I had kinda given up at this stage, of course 'herself' didnt believe that I ordered any flowers but hey what more could I say!

Anyways next day came, I rang... (Read the full review)

In summary, I would not recommend Serenata Flowers to a friend.

429 of 786 people found this review helpful

I live in the US and wanted to send a special gift to my sister and her family for Christmas. I looked on line and was really happy with the selection of items offered by Serenata Flowers. Their pricing looked great too. After much consideration I chose a tea tray with food items, and asked to have it delivered a few days before Christmas, giving plenty of notice.

Christmas came and went, and life was busy, so I didn't get to talk to my sister. In mid January she sent me an email, but didn't mention the cool Christmas gift. I was surprised. It turned out that she hadn't received a gift from me.

I tried to call the O800 number but couldn't get through. I emailed and requested a call back. Nothing. I emailed again and finally received a contact saying my order was on hold. It turned out I had misspelled my sisters street address. Magdalaine instead of Magdelen, however I had included my sister's name, phone number and zip code, as well as my own phone number. But no one bothered to call to try... (Read the full review)

In summary, I would not recommend Serenata Flowers to a friend.

348 of 677 people found this review helpful

I am appalled by this florist. My boyfriend, who lives in Singapore, ordered flowers for me as a surprise to be delivered in London on the Saturday before Valentine's Day (Tues, 14th) before 12pm. By 1.30 nothing had arrived so he had to tell me what I was waiting for and he rang them. They refunded his 'delivery before 12' fee and said they would be there any time before 7pm. I rang customer service at 1.50pm who said the currier said he tried to deliver at 2.30pm (in the future!). The customer services manager, Andrew, said he'd call me back but I told him if they didn't arrive to refund my boyfriend in full. By 7, nothing had come. I rang them and they said they would get back to me once they spoke with the courier service, although Andrew had left with no response to my query. I spent all but 3 hours of my Saturday waiting for the delivery, having to cancel my plans for the afternoon. On Monday, my boyfriend sent an email cancelling the order and had my flatmate go buy me £100 of roses from Selfridges so I had something by Valentine's Day, however... (Read the full review)

In summary, I would not recommend Serenata Flowers to a friend.