Appalling service 25 May 2014 Reviewer: Miceelf from London
195 of 380 people found this review helpful
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Well, the website looks good. But there it stops. I ordered 'cheese heaven' as a fifth wedding anniversary gift for our son and daughter in law. On the late afternoon of the day it should have been delivered I received an email saying 'because of technical streaming'whatever that means, it couldn't be delivered. It's impossible to contact them by phone and their system of e contact is tortuous in the extreme. I wanted them to deliver ASAP. But no. I now receive an email to say it won't be delivered until Tuesday. Today is Sunday. No offer of an upgrade or money off. I shall never, never use this company again. The service is appalling. And they have the insolence to address me by my Christian name. They are not people I know, or indeed ever wish to know after this disgracefully poor practice. Avoid at all costs.
In summary, I would not recommend Serenata Flowers to a friend.
