Appalling service 22 November 2013 Reviewer: Marilyn from Bristol
144 of 257 people found this review helpful
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I would NEVER use this company again. I made two purchases and made an additional payment to ensure that the flowers for the two destinations arrived at the same time. One did - fine - but the other has not turned up and is now scheduled for a week's time - of no use whatsoever - and there has been no offer of refund for payment I made for timed delivery.
It is IMPOSSIBLE to get proper contact with the company as there is no phone number and the customer services dept seems not to exist. I can't access the web site using the login they have provided to cancel my order.
Should this company should be referred to Trading Standards -they have certainly not fulfilled the contract I made with them when I paid them.
NO STARS though I have been forced to give them one or this review won't appear!
In summary, I would not recommend Serenata Flowers to a friend.
