What you see... is not what you get 07 June 2014 Reviewer: Duncan from Spain
136 of 294 people found this review helpful
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Having seen a wonderful looking bouquet on the website, I ordered it to be delivered the same day, which to their credit, it was. I received a 'thank you' from the recipient with an attached photo. I thought "that's funny, it looks half the size of that advertised", so I contacted Serenata. Despite several emails, they were convinced that the photo I sent them was comparable to the bouquet on their website. I wish I could upload the two photos here!! The one I ordered was 'wow' and the one delivered was 'ok'. It would have been fine if they had recognised the difference and made steps to put it right. Instead, they argued and argued and finally offered a paltry 10% discount. Subsequent to my experience, I've seen other similar comments. Next time, I won't be calling them, as what you see, is not what you get.
In summary, I would not recommend Serenata Flowers to a friend.
