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If your willing to risk flowers not been delivered and are happy with flowers being delivered in a box, service is good. But when flowers don't show up, this is where the service completely fails, no way to contact other than email, insincere and inconsiderate reaction to failed delivery, assertion that you are lying as they launch investigation first rather than rectifying the mistake - after 5 days of chasing, offer a refund or redelivery in such a way that they infer they are doing you a favour. Flowers can be for very special and important moments in life and Serenata exhibit an appalling treatment of customers who have entrusted them with such moments and whom they have failed. When other flower firms make a mistake, they rectify immediately and, in my experience, send complimentary flowers to try and make amends - Serenata make no effort to do the same or make any other attempt to show a sincere regret for their failure. Overall, they can't be trusted to deliver, they can't be trusted to rectify their failing and, if it's an important occasion that relies on delivery on a certain date, they can't be trusted with Flowers
In summary, I would not recommend Serenata Flowers to a friend.
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