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Do not under any circumstances use this company. They have 1 out of 5 stars for a reason, and even that is generous. I ordered flowers from this company for my mother following the death of my father. Do you think they arrived in time for the funeral? Not a chance. They were still sitting in the back of a courier's van 3 days after he was buried. They were no longer "fresh flowers" as advertised. So, I requested a refund and this was their weak response, " I am sorry to advise that your order is being delivered late and I do understand that you have taken the time to choose something special to send to the recipient on a particular date and on this occasion, this has not happened for which I apologise." Not a word about my refund. After 4 emails to their inept customer service and 3 emails to the cheap courier service they use, they finally delivered the flowers to my grieving mum. She asked the courier, "I thought these had been cancelled?" to which the angry courier replied "fine" and stormed off. My mother was left feeling distressed. I contacted the courier company who said they would investigate the courier's conduct, and I never heard back from them. I then sent another email to eflorist to enquire about my refund. This was the response:
"Sincere apologies, but after investigating with the couriers we can see that this item has been refused. We are unable to take liability for this issue. We would advise you to contact the courier and arrange delivery to an alternative address."
So, eflorist are asking me to tell the courier to deliver flowers which the courier have already returned to them. This goes to show how little this company cares about their service. So, to summarise; They claim next day delivery if orders are in by 10pm, which I did, then they make take over 3 days to deliver. They use a cheap, unreliable courier service and when your flowers are not delivered, they simply refuse you a refund and wash their handds of you. DO NOT USE THIS COMPANY.
In summary, I would not recommend eFlorist to a friend.
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