"Delivering Happiness" - just not on the agreed date. 12 October 2021 Reviewer: Martins from UK
23 of 45 people found this review helpful
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"Delivering Happiness" - but not necessarily on the right day. I chose Serenata (first) time as they had a 'local' supplier/partner in the delivery area for my mum's birthday, and also they were offering a 'next day' delivery.
Got my order confirmation - date (and '8am - 8pm window') but they were not "dispatched" until the morning AFTER the booked date, and did not arrive until midday on. Raised a complaint with them for refund/compensation, but besides offering me their "heartfelt apologies", they offered nothing more than an excuse for why they miss the odd ("3%" apparently) delivery commitment.
So, even though they offer a next day/specifc date delivery, buried in their T&Cs it says 'you should allow 24 hours after the intended delivery for the flowers to be delivered'. So that's good then.
Not sure what the 'new normal' looks like, but personally I'm looking forward to companies no longer using 'the Covid excuse' for poor service.
In summary, I would not recommend Serenata Flowers to a friend.
