65th birthday disappointment. 22 June 2021 Reviewer: Dp from UK
29 of 55 people found this review helpful
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Ordered a birthday bouquet for my friend’s 65th birthday on 11th June. Her birthday was the 14th.
The flowers failed to arrive on the day but were delivered crushed, dead and paltry at 5:30pm a day late.
No apologies from the company and when I tried to complain they said delivery was within the 48hrs in their terms and conditions. Also, as my embarrassed and disappointed friend had thrown the bouquet away (instead of photographing it!) they would not be able to investigate my complaint.
It’s beyond belief. I had used Serenata flowers before and they had been good. Not any more. I will NEVER use this company again. You have been warned.
In summary, I would not recommend Serenata Flowers to a friend.
