Do Not Use Seranata Flowers 17 June 2012 Reviewer: AngelaT from UK
218 of 396 people found this review helpful
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I'm going to complain to both the Advertising Standards Authority and Trading Standards Institute about this company and I suggest others do the same then somthing might get done about them.
They sent me email & texts saying they'd delivered my flowers - they hadn't. After chasing them up it turned out the courier apparently couldn't find the address even though it was automatically filled in for me by the websites own address finder when I entered the postcode. 10 days later I still don't know where the flowers are, they're not replying to emails & its impossible to speak to anyone on the phone about a complaint.
Judging by the reviews on here I don't believe that the glowing testimonials on their website are genuine & its strange because its impossible to leave one on there yourself.
They're also misleading with their website as their lengthy terms & conditions are not put where companies are supposed to put them i.e. opening in a link just before you tick that you accept them and pay, but bizarrely hidden away on their 'help' page for some reason. Could this possibly be because they don't want people to find them?
In summary, I would not recommend Serenata Flowers to a friend.
