| Variety and Choice: |
|
| Quality: |
|
| Special Offers and Promotions: |
|
| Delivery Cost / Efficiency: |
|
| Value for Money / Price: |
|
| Ease of Use / Navigation: |
|
| Customer Support: |
|
| Overall Star Rating: |
|
I am appalled by this florist. My boyfriend, who lives in Singapore, ordered flowers for me as a surprise to be delivered in London on the Saturday before Valentine's Day (Tues, 14th) before 12pm. By 1.30 nothing had arrived so he had to tell me what I was waiting for and he rang them. They refunded his 'delivery before 12' fee and said they would be there any time before 7pm. I rang customer service at 1.50pm who said the currier said he tried to deliver at 2.30pm (in the future!). The customer services manager, Andrew, said he'd call me back but I told him if they didn't arrive to refund my boyfriend in full. By 7, nothing had come. I rang them and they said they would get back to me once they spoke with the courier service, although Andrew had left with no response to my query. I spent all but 3 hours of my Saturday waiting for the delivery, having to cancel my plans for the afternoon. On Monday, my boyfriend sent an email cancelling the order and had my flatmate go buy me £100 of roses from Selfridges so I had something by Valentine's Day, however when I got home the Seranta flowers had been delivered. They were wilted and dying, which I have pictures of. Today, on Valentine's Day, I've been on the phone with a customer service representative again who said we couldn't get a refund until she spoke with a manager, and oddly they're all in meetings. Not only was my Saturday ruined by this VERY poor company but now I'm spending my morning trying to get the £80 my boyfriend spent back. Please, whatever you do, do not ever, ever use this company and tell all of your friends the same.
In summary, I would not recommend Serenata Flowers to a friend.
|
