Disgusting service! 17 January 2026 Reviewer: Karl from Birmingham, UK
36 of 64 people found this review helpful
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I ordered flowers and a card for an extremely sensitive family anniversary (bereavement) and was given the option of a date for delivery. I chose the required date however the flowers did not turn up, despite having family members wait in all day as tracking stated the delivery was due by 9pm on the specified date. I was then advised the following day that delivery would not be attempted for another 2 days due to the weekend, making the delivery 4 days late. I contacted customer service who could not have cared less, did not acknowledge my statements regarding the bereavement, and told me I should have paid extra if the exact date was so important. Had I not been given the option for a specific delivery date, I would have paid extra, however given that I was provided the option of a specific delivery date without paying extra, there was no reason for me to have paid extra. Their policy does not make sense and given the customer service could not even provide the slightest ounce of empathy, I will never be using this company again, and will shout from the rooftops about how disgusting their service is!
In summary, I would not recommend Serenata Flowers to a friend.
