Very bad experience 21 August 2023 Reviewer: Djw75 from Tonbridge, UK
18 of 33 people found this review helpful
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When you search for a local florist Serenata will likely come top on Google but don't be fooled, they're an online business based in Malta. They courier flowers out from distributors across Europe.
I ordered some flowers for my wife for our anniversary and they arrived damaged and in very poor general condition having spent all day in the back of a van. Florist vans are usually air conditioned, courier vans are not! The courier even pulled the box out of the van and tossed it in the air before handing it to me!
To add insult to injury, when your flowers dispatch you get an email telling you that they are being "chauffeured" - I'm not daft and didn't expect this but the manner in which they are actually sent takes the biscuit.
When I complained I was offered a 15% discount for one damaged rose and assured the remaining flowers would bloom within 48 hrs as they are in "bud form".
This is utter rubbish - most of the bouquet are cheap chrysanthemums (petrol station flowers) and all are in poor condition.
Save yourself half the money and all the hastle and go to your local florist, M&S or Waitrose instead.
Customer service insisted they were right and refused to refund me.
In summary, I would not recommend Serenata Flowers to a friend.
