Marks and Spencer Flowers Reviews

(based on 53 reviews)

427 of 743 people found this review helpful

I ordered a plant basket for a neighbour who had just had her first baby and fortunately arranged to have ir delivered to myself so I could take it round there with a card personally.

Thank goodness I did because the basket arrived (dumped in my doorway) not just damaged but a complete trashed mess. The box used was far too large, flimsy and had totally inadequate packaging to protect the basket. The plants were all damaged to a significant degree, one being totally destroyed, one was in the box with half the earth from the basket.

I was in shock and had this gone direct to the new mum, it would have been a very distressing experience for her.

Tried to sort this out but the website kept messing about and I have no idea still if my request for a refund was acted up one as there is no record sent to the buyer that they have used the contact system and what message was sent. The wait time to talk to someone went from over 15 minutes which I could not keep holding on for to over 30 minutes which was impossible.

I sent a comment eventually... (Read the full review)

In summary, I would not recommend Marks and Spencer Flowers to a friend.

288 of 554 people found this review helpful

Ordered 2 bunches of Valentine's flowers on 13 Feb to be delivered to a work address in London ONLY because M&S advertised their ability to get them there in time for Valentine's Day.

What M&S did NOT mention was that flowers could be delivered anytime between 7am and 7pm!

Of course, the idea is for a loved one to receive them DURING the day - not late in the evening - not keastbecause most people are being taken out for dinner on that special day!

To add insult to injury, M&S also don't tell you that they will be using one of THE most UNRELIABLE and DISHONEST courier companies - Yodel - to deliver. So the whole experience has been a nail-biting one since Yodel are notorious for claiming they've "tried to deliver but couldn't as no one was there to receive them"!!!

I WILL NEVER USE M&S FLOWERS OR DELIVERY SERVICE AGAIN. RUBBISH!

In summary, I would not recommend Marks and Spencer Flowers to a friend.

305 of 557 people found this review helpful

Ordered flowers for daughter coming back from honeymoon and new house. They arrives 3 days too early. I phoned and explained that there was no one there till the Saturday,and flowers left out for 3 days won't be in good condition. They re scheduled fresh flowers for the Saturday. Still no flowers. I called again. They insisted they were delivered. I was then cut off. Called again. New person. Explained the whole saga again. They said the flowers were not scheduled for delivery till the following Tuesday. I told them not to bother. What a waste of time and money. Total let down.

In summary, I would not recommend Marks and Spencer Flowers to a friend.

308 of 590 people found this review helpful

I am currently having a miserable time thanks to M&S.

Don't be fooled by the brand; the service, and after service are rubbish.

They do not seem to realise ( or care ) that flowers are often an emotional purchase,

and they have no appreciation of delivery time windows. ( very cheap couriers used ) .

The up front offer of a full refund, is a preparation to fail, if ever I saw one.

In summary, I would not recommend Marks and Spencer Flowers to a friend.

399 of 710 people found this review helpful

I was sent 2 dozens roses by some very good friends as I had just had a major operation. When I opened the box the roses were already beginning to turn brown. I removed all of the brown leaves before putting them into water but now 3 days later they are in very poor condition. I received other roses more than a week ago and these are in better condition than those I received only 3 days ago. I am very disappointed that a reputable company such as Marks & Spencer have supplied poor quality goods.

In summary, I would not recommend Marks and Spencer Flowers to a friend.

334 of 636 people found this review helpful

After seeing the lovely quality flowers in store, I ordered a beautiful large blue flower bouquet from the M&S website for my parents' sapphire wedding anniversary which I thought would be perfect. Delivery day arrived and the flowers were a no show, at 11.10pm with their anniversary nearly over, there was a knock at the door - the flowers had finally arrived. I couldn't believe what had been delivered, not the beautiful large blue bouquet I had ordered but a pitifully small orange bag with a few orange and pink gerbera/daisies. I understand that sometimes flowers have to be substituted but I paid a lot of money and the substitution was pathetic and cheap, would have cost only a fraction of what I paid and was more of an insult than a substitution - they could at least have sent an equivalent bouquet instead of the small, cheap, gaudy birthday bag. It would also have been nice for the delivery to have been made at an acceptable hour of the day. I contacted M&S and apparently their delivery flowers are by a different company who deliver on behalf of M&S, and I was offered my money back - no apology.... (Read the full review)

In summary, I would not recommend Marks and Spencer Flowers to a friend.

359 of 682 people found this review helpful

I had arranged delivery for flowers and tracking showed them to be in transit. They never arrived so contacted M & S to be told they had not been put on the van in time. So why did tracking say they were in transit? Have now arranged for a new bouquet to be delivered tomorrow but have already told M & S if they fail to show I will cancel and ask for money back. Flowers are usually sent on a particular date for a reason. If they can't make these deliveries they should not take the orders. This service is terrible and I will NEVER use it again. People are let down and disappointed all because deliveries are not being met. Do not use them unless a particular date does not matter to you. Just not good enough.

In summary, I would not recommend Marks and Spencer Flowers to a friend.

352 of 617 people found this review helpful

2 of us ordered flowers from marks and Spencer for 2 different occasions. Tracked on site both deliveries stated on yodel site delivered at a specific time to a safe are in a porch, neither had a porch. No deliveries made to either address. M and S very good and redelivered to one next day. Ring on doorbell , 5 seconds later a parcel on doorstep - no courier he had vanished already. Tracking said again delivered to a safe area. No-an open step to main road not safe.

Got money back from second occasion. Will always ask who the courier is next time and if Yodel will not place and order with them. Have told everyone we know as this ruined two very special days

In summary, I would not recommend Marks and Spencer Flowers to a friend.

380 of 730 people found this review helpful

Disastrous bouquet sent me for my seventieth birthday. Contacted M&S but could not replace that same day. Contacted local M&S in Elgin Moray and the management arranged a beautiful bouquet from a local florists which I was to collect from the store later that day. I cannot thank them enough for providing alternative flowers meant for my seventieth birthday.

Poor show from M&S delivered flowers. Do not order flowers from this source. Go to Flying Flowers first. At least you will receive flowers devoid of near death leaves, torn Cala lilie, greenery split . I was so embarrassed at having to tell sender what happened.

I would suggest a serious review of the company you use. I am more than sure that there are companies in Scotland who could provide a far superior provision of flowers which would arrive on special days looking fresh and not ready for the bin.

In summary, I would not recommend Marks and Spencer Flowers to a friend.

338 of 690 people found this review helpful

My Boss had arranged flowers to arrive two days after I got home from brain surgery as a lovely surprise, being a surprise (when they did not turn up) I was asked a week later 'how were the flowers' I was shocked and embarrassed as I always like to acknowledge gifts. My boss notified M & S who then said they would send then on the next day (Saturday - 1 week & day later), no show, told it would be Monday, nothing, then Wednesday nothing, I was getting more & more embarrassed for my boss I stopped reporting to her. It is now 21 days (- 3 weeks) since I should have received that lovely surprise from someone who cared how I was feeling after a major operation. I think this is a disgrace and having just read your reviews - a big con.

I do not agree with being told that I have to have at least 1 star rating in each category when I do not agree with the service.

In summary, I would not recommend Marks and Spencer Flowers to a friend.