Marks and Spencer Flowers Reviews

(based on 45 reviews)

35 of 67 people found this review helpful

I was directed to M&S Flower delivery service by a number of websites that gave them good reviews, having made an order at the end of March for delivery on 8th April 2021 I was assured my delivery would arrive on time on the due date. On the 8th April in the afternoon around 3.00pm I received an email from M&S flowers stating that the delivery would be delayed by 48hours. This was not good enough as I had requested the order for our 10th Anniversary and they were ordered for my wife as a surprise gift.
4 days later still no delivery. I did contact Customer services on 8th April and eventually I did get a refund for the non delivery of the flowers but no refund for the chocolates that had been ordered at the same time for delivery with the flowers. Today (Monday 12th April) I had to contact Customer Services again for the refund for the Chocolates, what a carry on, what a shambles M&S flowers is no wonder M&S are loosing customers if this is the way they treat them.

I will not shop with them again, they are absolutely useless.

In summary, I would not recommend Marks and Spencer Flowers to a friend.

34 of 63 people found this review helpful

I totally agree with the previous review. My flowers arrived upside down and the box was soaking wet. The courier said sorry but they were very busy and it was inevitable. The flowers were a very disappointing quality and died within a week. Last year I had some lavender plants from Marks & Spencer‘s and I had practically identical problems. The pots were delivered upside down, the soil had spilled and the plants died. I would never buy from them again.

Last year I left a poor review on the Marks & Spencer’s website and they - unsurprisingly - refused to print it.

In summary, I would not recommend Marks and Spencer Flowers to a friend.

32 of 66 people found this review helpful

It says in the advice describe good and bad points. Impossible!!! The mother’s day flowers were 2 days late, arrived in a wet soggy, trashed box and the flowers were half dead. Petals were falling off, 2 stems were completely wilted and after 24 hours in water 3 more stems have given up the ghost. I can’t possible tell my children because they paid a lot of money for these and they would be really upset about it. I buy flowers from a local supermarket which last 2/3 weeks for a fraction of the price. M and S get your act together, this is not a good service. I would also give no stars but the review needs at least one, which is one too many.

In summary, I would not recommend Marks and Spencer Flowers to a friend.

33 of 65 people found this review helpful

Ordered spring flowers for delivery for daughters birthday at a cost of £25..went today to see flowers that were delivered two hours before I arrived ..to say I was upset is an understatement ..about 6 stems of flowers that looked way past their.best .only really fit for the bin ...could have bought nicer flowers from a budget supermarket for £3 99,,cannot say enough DO NOT not order flowers for delivery from Marks .i felt so ashamed when I saw the pathetic bunch nothing at all like the photo or description .cannot think of any good point at all

In summary, I would not recommend Marks and Spencer Flowers to a friend.

34 of 66 people found this review helpful

Flowers were delivered to me from my mum. Not only did the bare no resemblance to what was order they were loose in the box that was delivered upside down. Such a disappointment. Customer service were very good and provided a refund with no issue however I would have preferred the flowers.

In summary, I would not recommend Marks and Spencer Flowers to a friend.

34 of 71 people found this review helpful

I ordered flowers as a birthday gift and have just been sent a message by M and S that my order has been
'updated' which on phoning them means that it had been cancelled, with 2 days to go. So I've had to quickly get another gift for the recipient, from amazon. The email they sent was both unclear and unhelpful and customer support told me that they had a problem with their supplier which meant the IT system couldn't explain the order had actually been cancelled. And this from a multi-million pound business! Never will I use M and S again. They aren't cheap, so I was paying for the certainty of a named day delivery. Unreliable is what I got.

In summary, I would not recommend Marks and Spencer Flowers to a friend.

39 of 74 people found this review helpful

Appalling experience. Ordered flowers for a birthday. Not delivered on the birthday or at the next scheduled delivery date. In the end I was asked to receive them at my address and deliver them myself! (15 mile round trip) - 4 days after the birthday! Would never, ever use again.

In summary, I would not recommend Marks and Spencer Flowers to a friend.

39 of 88 people found this review helpful

Ordered flowers to be sent to my daughter , who is a key worker ,for her birthday. We thought they would cheer her up as we were unable to visit her. Unfortunately the flowers never arrived , despite being told they were on track. We contacted M & S customer services and they were not very helpful citing problems with orders. They gave us the option of the flowers being delivered within the next 48 hours but could not guarantee what 'state they would be in on arrival'. This is not the sort of service I would expect from M& S and certainly will not be using them again in the future or recommend to family and friends. We are extremely disappointed as is our daughter.

In summary, I would not recommend Marks and Spencer Flowers to a friend.

51 of 104 people found this review helpful

These were not just any flowers these were m and s flowers delivered on 23 December as a luxury bouquet.
They arrived in a soggy box with a leaking water system with drooping hydrangeas and some white roses and foliage. I rang up m and s who said they would despatch new ones but I had the impression that my call was of no interest.

I was promised a delivery today but it doesn’t look as if they will arrive.
I will let my daughter, who is currently in Australia, know not to send flowers from m and s again.

In summary, I would not recommend Marks and Spencer Flowers to a friend.

53 of 98 people found this review helpful

I was sent a bouquet for my birthday by some work colleagues. I was very disappointed that the flowers only lasted 5 days in spite of following care instructions to the letter. I know this bouquet was not cheap and feel very upset that my colleagues wasted their money. I £5 bouquet from a local supermarket would have lasted longer. I definitely would not recommend Marks and Spencer for flowers.

In summary, I would not recommend Marks and Spencer Flowers to a friend.