Marks and Spencer Flowers Reviews

(based on 53 reviews)

258 of 481 people found this review helpful

Partner bought red roses 12 . Nothing like picture and only 10 so disappointed for price of £40.00 I expected better. Wont buy again

In summary, I would not recommend Marks and Spencer Flowers to a friend.

255 of 494 people found this review helpful

I usually buy my mum roses from the shop.

She has always commented how beautiful they are and that they last long.

I decided to get the flowers delivered for her birthday and to my surprise they were 2 days late.

When she received the flowers She commented that they needed a good watering and thinks they had been in the delivery van for 2 days.

I am very disappointed.

I tried to keep track of my order and the message was that the driver has 91 deliveries and that day.

At 10.30 pm on the night of her birthday I tracked my order and the message was that the flowers had been delivered.

I text my mum the next day and asked her had she received her flowers and she had not.

She received them 2 days later.

I tried to chat with a member of the team on chat but they cut me off.

I would not use your services again.

In summary, I would not recommend Marks and Spencer Flowers to a friend.

245 of 447 people found this review helpful

My mother recieved flowers from M and S from a relative. The flowers she has been sent before have always been beautiful. These however looked liked they could have been bought at a petrol station for a fiver.My mum doesn't want to disappoint our relative by saying how poor they were.

In summary, I would not recommend Marks and Spencer Flowers to a friend.

271 of 487 people found this review helpful

Flowers arrived on time but they were nothing like the images online. I wouldn't have paid £5.00 for them let alone £25.00 if I had seen them instore. M&S should be ashamed. The reviews speak for themselves so why are they still delivering rubbish?

In summary, I would not recommend Marks and Spencer Flowers to a friend.

243 of 464 people found this review helpful

Sorry to have to report after given M&S a second chance to deliver some fresh flowers not dead ones ! But sadly that’s exactly what happened, something is seriously wrong with their supplier
I would suggest looking elsewhere if you want fresh flowers.

In summary, I would not recommend Marks and Spencer Flowers to a friend.

240 of 453 people found this review helpful

I have ordered M&S flowers and plants before as gifts, with all previously having apparently arrived safely and in good time. I decided therefore to send an attractive bouquet and the additional Belgian Cognac Truffles (suggested by M&S as an extra treat) as a special surprise for sister and brother-in-law in London who have had a truly horrible year.

Flowers arrived safely the following breakfast time, but no truffles included in the box! No sign of them the following day either, so I phoned M&S (the person answering is in South Africa). She agreed to refund me the £4.00 and would send email with a gift card as "gesture of goodwill". I didn't ask value of gift card, but later found it is is just £5.00. I doubt if anything would have been done at all if I hadn't chased the issue. There was no explanation for reason for the omission, nor a proper apology. I was shocked at the casual response and the (to my mind) derisory sum as compensation for the great disappointment and anxiety of waiting for the special treat which never appeared (despite having been erroneously listed as... (Read the full review)

In summary, I would recommend Marks and Spencer Flowers to a friend.

268 of 497 people found this review helpful

My elderly neighbour sent me flowers for my birthday ~ they arrived a day late . However this just meant I would have more birthday surprises .

Flowers arrived around 4pm ~ they really looked dead , however I put them in water and hoped for the best . I did not have the heart to tell my friend and neighbour that the flowers she had lovingly chosen for me were dead ~ not to mention the expensive. I therefore told her they were lovely , however I phoned Marks and Spencer customer service and told them that I would like an email address to send them pictures of said died flowers.

Pictures will clearly show that these flowers are dead. M & S used to stand for quality, sadly this is no longer true. My son purchased flowers from Asda for me ~ 3 heads were missing from the luxury lilies range of flowers ~ still much better than this bunch of dead shriveled up flowers that are only good for the compost heap.

In summary, I would not recommend Marks and Spencer Flowers to a friend.

254 of 471 people found this review helpful

They used to be so good but now totally unreliable, only use if you don’t want your flowers and gift to arrive on the given date. It happened once before and I thought it’s just a Covid glitch, everything is blamed on that. This time it was important they arrived on time but alas M and S and their courier Yodel don’t seem to care about customer service. Don’t try to call customer services during the advertised opening times as they have automated computer system which seems to just drone on and can’t understand my Scottish accent. Never again.

In summary, I would not recommend Marks and Spencer Flowers to a friend.

266 of 507 people found this review helpful

I was directed to M&S Flower delivery service by a number of websites that gave them good reviews, having made an order at the end of March for delivery on 8th April 2021 I was assured my delivery would arrive on time on the due date. On the 8th April in the afternoon around 3.00pm I received an email from M&S flowers stating that the delivery would be delayed by 48hours. This was not good enough as I had requested the order for our 10th Anniversary and they were ordered for my wife as a surprise gift.
4 days later still no delivery. I did contact Customer services on 8th April and eventually I did get a refund for the non delivery of the flowers but no refund for the chocolates that had been ordered at the same time for delivery with the flowers. Today (Monday 12th April) I had to contact Customer Services again for the refund for the Chocolates, what a carry on, what a shambles M&S flowers is no wonder M&S are loosing customers if this is the way they treat them.

I will not shop with them again, they are absolutely useless.

In summary, I would not recommend Marks and Spencer Flowers to a friend.

275 of 496 people found this review helpful

I totally agree with the previous review. My flowers arrived upside down and the box was soaking wet. The courier said sorry but they were very busy and it was inevitable. The flowers were a very disappointing quality and died within a week. Last year I had some lavender plants from Marks & Spencer‘s and I had practically identical problems. The pots were delivered upside down, the soil had spilled and the plants died. I would never buy from them again.

Last year I left a poor review on the Marks & Spencer’s website and they - unsurprisingly - refused to print it.

In summary, I would not recommend Marks and Spencer Flowers to a friend.