Non delivery 26 January 2015 Reviewer: Marilyn from London
159 of 289 people found this review helpful
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I had arranged delivery for flowers and tracking showed them to be in transit. They never arrived so contacted M & S to be told they had not been put on the van in time. So why did tracking say they were in transit? Have now arranged for a new bouquet to be delivered tomorrow but have already told M & S if they fail to show I will cancel and ask for money back. Flowers are usually sent on a particular date for a reason. If they can't make these deliveries they should not take the orders. This service is terrible and I will NEVER use it again. People are let down and disappointed all because deliveries are not being met. Do not use them unless a particular date does not matter to you. Just not good enough.
In summary, I would not recommend Marks and Spencer Flowers to a friend.
