Marks and Spencer Flowers Reviews

(based on 53 reviews)

403 of 758 people found this review helpful

A next day delivery of flowers took 3 attempts, nine days and phone calls and emails to make happen. Courier took 48hrs to inform M&S of non-delivery and a further 24hr by M&S to process a 2nd request. They seem unable to intervene and do anything urgently. The second failure was due to 'water damage' (ironic!) 3rd attempt due on a Saturday to business premises so no one there Monday planned by M&S but its a Bank Holiday so following day jokingly (I assume) called MY nominated day. An embarrassing and hugely frustrating experience. I got a full refund after the first failed attempt and the offer of a £10 account credit for the second failure (I rejected this as derisory) and nothing for the third attempt. This just about says it all really. To cap it all I was unable to leave a review on their 'review page' because my comments were not about the flowers but about the delivery service. M&S have, I presume had so many complaints that they have narrowed the review to be about something the customer hasn't seen and can have no way of judging objectively. Shame on you M&S Have you learned nothing... (Read the full review)

In summary, I would not recommend Marks and Spencer Flowers to a friend.

392 of 824 people found this review helpful

DO NOT TOUCH!!!!

I ordered an expenisve bunch of flowers for my eldery Aunt to recieve on her special birthday. (The flowers were ordered 4 days prior by the way!)They were due to be delivered on Thursday, received an email on wednesday night to say they have been dispactched and will arrive between 7.30am and 9pm? but low and be hold on thursday i recieved another email at 4:45 to say that they will not be making the delivery till Friday!!

Absolute joke my poor aunt thought i had forgotten about her!!it was extremely embrassing and in the end i had to tell her i ordered her flowers but they will not arrive in time!!

AVOID!!!!!!!!!!

In summary, I would not recommend Marks and Spencer Flowers to a friend.

430 of 795 people found this review helpful

I ordered a bouquet to be delivered to my mum for Mother's Day on the Sunday itself. They never arrived.

M&S deliver their flowers by courier, and even when it works they would spend 24 hours with the courier company.

Delivery time quoted when you place the order, (in the small print after paying) is up to 9pm at night.

Their non-delivery of the flowers caused me acute embarrassment. Their customer service was lousy too. Quoted half an hour wait time on the phones. Eventually found the relevant webform, and they just refunded my credit card with barely an apology.

I would not recommend them to anyone.

In summary, I would not recommend Marks and Spencer Flowers to a friend.