Marks and Spencer Flowers Reviews

(based on 45 reviews)

18 of 37 people found this review helpful

Received a bunch of half dead sunflowers from my grandchildren on my 80th birthday. I hadn't got the heart to tell them as I appreciated the thought but so disappointed with such poor quality from M&S. Customer complaints did answer prompmtly though

In summary, I would not recommend Marks and Spencer Flowers to a friend.

23 of 50 people found this review helpful

Partner bought red roses 12 . Nothing like picture and only 10 so disappointed for price of £40.00 I expected better. Wont buy again

In summary, I would not recommend Marks and Spencer Flowers to a friend.

23 of 44 people found this review helpful

My mother recieved flowers from M and S from a relative. The flowers she has been sent before have always been beautiful. These however looked liked they could have been bought at a petrol station for a fiver.My mum doesn't want to disappoint our relative by saying how poor they were.

In summary, I would not recommend Marks and Spencer Flowers to a friend.

25 of 50 people found this review helpful

Sorry to have to report after given M&S a second chance to deliver some fresh flowers not dead ones ! But sadly that’s exactly what happened, something is seriously wrong with their supplier
I would suggest looking elsewhere if you want fresh flowers.

In summary, I would not recommend Marks and Spencer Flowers to a friend.

25 of 50 people found this review helpful

I have ordered M&S flowers and plants before as gifts, with all previously having apparently arrived safely and in good time. I decided therefore to send an attractive bouquet and the additional Belgian Cognac Truffles (suggested by M&S as an extra treat) as a special surprise for sister and brother-in-law in London who have had a truly horrible year.

Flowers arrived safely the following breakfast time, but no truffles included in the box! No sign of them the following day either, so I phoned M&S (the person answering is in South Africa). She agreed to refund me the £4.00 and would send email with a gift card as "gesture of goodwill". I didn't ask value of gift card, but later found it is is just £5.00. I doubt if anything would have been done at all if I hadn't chased the issue. There was no explanation for reason for the omission, nor a proper apology. I was shocked at the casual response and the (to my mind) derisory sum as compensation for the great disappointment and anxiety of waiting for the special treat which never appeared (despite having been erroneously listed as... (Read the full review)

In summary, I would recommend Marks and Spencer Flowers to a friend.