No show - no flowers 28 May 2014 Reviewer: Katrina Austin from Giuldford, Surrey
144 of 284 people found this review helpful
Variety and Choice:
Quality:
Special Offers and Promotions:
Delivery Cost / Efficiency:
Value for Money / Price:
Ease of Use / Navigation:
Customer Support:
Overall Star Rating:
My Boss had arranged flowers to arrive two days after I got home from brain surgery as a lovely surprise, being a surprise (when they did not turn up) I was asked a week later 'how were the flowers' I was shocked and embarrassed as I always like to acknowledge gifts. My boss notified M & S who then said they would send then on the next day (Saturday - 1 week & day later), no show, told it would be Monday, nothing, then Wednesday nothing, I was getting more & more embarrassed for my boss I stopped reporting to her. It is now 21 days (- 3 weeks) since I should have received that lovely surprise from someone who cared how I was feeling after a major operation. I think this is a disgrace and having just read your reviews - a big con.
I do not agree with being told that I have to have at least 1 star rating in each category when I do not agree with the service.
In summary, I would not recommend Marks and Spencer Flowers to a friend.
