Flora Queen Reviews

(based on 42 reviews)

289 of 569 people found this review helpful

I was very disappointed with this company. I ordered flowers and a bottle of body lotion to be delivered to my sister, who was hospitalized in another country. Right after I placed the order, I realized I had forgotten to buy a vase. I immediately contacted them to modify my order. I placed the order on Wednesday, to be delivered Friday. They told me it was too late to enclose a vase. I complained, and we went back a forth on it. They just kept saying it was too late, even though it was a full two days. How incompetent is that? They couldn't sell me a vase, even though I wrote right after placing my order? Then, instead of delivering the flowers on Friday, she didn't get them until the following Monday, MINUS the lotion! Fortunately, the hospital had some vases on hand. My sister said the flowers were very pretty and fresh. The lotion was credited to my account after I complained. I would never use this company again.

In summary, I would not recommend Flora Queen to a friend.

307 of 564 people found this review helpful

Purchased a deluxe bouquet (£40) for my mums birthday, was very particular about the arrangement I chose to make sure it was something my mother would love. Bouquet that was delivered was completely different from the one I ordered which was full of bright orange, purple and pink flowers. Arrangement that was delivered was pink and white and only 1 flower/1 stem matched the image on their site. Company refuses to accept that what they delivered was substantially different, arguing that it was only slightly different despite the fact I have photos of the delivered product as evidence. The bouquet delivered looked like one of those sorry bunches you see in black buckets on garage forecourts. Offered me a 25% refund which is an insult, never again.

In summary, I would not recommend Flora Queen to a friend.

355 of 674 people found this review helpful

Stick with Interflora. This company is a joke. There is no customer service number and no one answers emails. My mom's birthday flowers failed to be delivered and my local contact received a message saying there was a problem with the address...there wasn't. The address was correct. My order online was showing as 'delivered' when it had not been. No solution offered, No one called to sort out the delivery. Radio silence! I am completely unable to get in touch with anyone from the company. They have no number and do not answer emails. These people are scam artists. I have no idea where the flowers are or if I will get my money back. An absolutely joke of a business. Worst yet my brother's wedding flowers & champagne are ordered with them and due to be delivered next week. I am sick with worry that they will not turn up either. What a disgrace this company is. DO NOT USE THEM UNDER ANY CIRCUMSTANCE! I have since seen their online reviews which are terrible, with many other customers experiencing the same thing I did.

In summary, I would not recommend Flora Queen to a friend.

312 of 637 people found this review helpful

Paid £60 for flowers which were never delivered. Not given a reason why and no response. No contact number to get in touch with them...just an email which they don't respond to.
Please don't use this company....because you will waste your money!!!!!!

In summary, I would not recommend Flora Queen to a friend.

356 of 644 people found this review helpful

I ordered some flowers for my family while they were away for holiday in Spain.

It did not get delivered and I got an email saying the address is not full. I asked what information was missing but no one replied me for like a week.

They also had the recipient's and my phone numbers to call for directions, but never bothered as it was not a Spanish number.

Only later I noticed I still got charged for it. Emailed them again, just to get an answer saying they don't take responsibility for not delivering if the address is incorrect. Still not sure whats wrong with the address as my family managed to find it, don't see why a local driver couldn't.

Do not order from this company, they don't respect their clients and customer service is horrendous.

In summary, I would not recommend Flora Queen to a friend.

348 of 643 people found this review helpful

Worst delivery service I have ever experienced! I wanted a gift to be delivered on a specific date. I made my order 5 days in advance and they promptly charged my credit card. Nevertheless, one week AFTER the expected delivery date, my purchase HAD NOT been delivered. On top of that, their customer service replied my requests SEVERAL days after with lame excuses and absurd discounts to continue buying from them. What a future I can see for this company! I just hope everyone reads this comments BEFORE following me into this nightmare!!

In summary, I would not recommend Flora Queen to a friend.

342 of 658 people found this review helpful

The web site is easy and one can choose English. I was sending to a funeral in Spain and the problem started with the order page. The fill in demanded an apartment number and uI was sending to a funeral service. In the end I filled everything by repeating the address and the order went through. I received an e-mail with my account details and visited that sending Customer service a message explaining about their form. In response they asked for "a contact person for the delivery. Please sent us a Name and surname with a local phone number for the contact"

I had already given the phone number but the funeral service does not provide names - as an alternative I provided the web address. All seemed to be OK but when our friends told us they had not seen our tribute I logged in and was surprised to discover that the tracking function had disappeared. I contacted customer service and apart from an automated response heard nothing for two days until this morning I received an e-mail in Spanish from a firm called MRW. After translation it says our tribute was delivered on the day at 11:24... (Read the full review)

In summary, I would not recommend Flora Queen to a friend.

288 of 576 people found this review helpful

Ordered flowers to be delivered to my sister's restaurant opening in Chicago. I have been charged but flowers still not delivered 6 days later. No response whatsoever from Flora Queen Customer Support ( not ) I've lost £70 . This is theft and fraudulent advertising !

In summary, I would not recommend Flora Queen to a friend.

401 of 681 people found this review helpful

I specifically requested the order to arrive on a particular date which they confirmed it would. Order was never confirmed as delivered. After chasing them multiple times, they advised they delivered 3 days' later! When I asked for some compensation since they did not meet their 100% satisfaction guarantee plastered all over their website I received a curt response "I can not accept the refund "

Never use a company who does not meet it's own promise and does little to "delight its customers!"

In summary, I would not recommend Flora Queen to a friend.

356 of 692 people found this review helpful

Booked flowers 11:30pm UK time on Friday 12th September 2014, delivered a perfect bouquet to relative in Sidney as requested for am Monday 15th September 2014. Received confirmation at each stage of the process via e-mail. Happy Days.

In summary, I would recommend Flora Queen to a friend.