Good idea - no customer service 26 June 2015 Reviewer: Mike W from London UK
130 of 277 people found this review helpful
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The web site is easy and one can choose English. I was sending to a funeral in Spain and the problem started with the order page. The fill in demanded an apartment number and uI was sending to a funeral service. In the end I filled everything by repeating the address and the order went through. I received an e-mail with my account details and visited that sending Customer service a message explaining about their form. In response they asked for "a contact person for the delivery. Please sent us a Name and surname with a local phone number for the contact"
I had already given the phone number but the funeral service does not provide names - as an alternative I provided the web address. All seemed to be OK but when our friends told us they had not seen our tribute I logged in and was surprised to discover that the tracking function had disappeared. I contacted customer service and apart from an automated response heard nothing for two days until this morning I received an e-mail in Spanish from a firm called MRW. After translation it says our tribute was delivered on the day at 11:24 (I had given the phone number so the delivery would be on time)
Flora Queen is a good idea ruined by an inability to communicate or relate properly to customers. I have no idea who MRW is or why they replied to my query. Back to Interflora!
In summary, I would not recommend Flora Queen to a friend.
