Non Delivery of Anniversary Flowers 12 April 2021 Reviewer: Lightbodyae55 from Buckie Scotland UK
36 of 69 people found this review helpful
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I was directed to M&S Flower delivery service by a number of websites that gave them good reviews, having made an order at the end of March for delivery on 8th April 2021 I was assured my delivery would arrive on time on the due date. On the 8th April in the afternoon around 3.00pm I received an email from M&S flowers stating that the delivery would be delayed by 48hours. This was not good enough as I had requested the order for our 10th Anniversary and they were ordered for my wife as a surprise gift.
4 days later still no delivery. I did contact Customer services on 8th April and eventually I did get a refund for the non delivery of the flowers but no refund for the chocolates that had been ordered at the same time for delivery with the flowers. Today (Monday 12th April) I had to contact Customer Services again for the refund for the Chocolates, what a carry on, what a shambles M&S flowers is no wonder M&S are loosing customers if this is the way they treat them.
I will not shop with them again, they are absolutely useless.
In summary, I would not recommend Marks and Spencer Flowers to a friend.
