Serenata Flowers Reviews

(based on 118 reviews)

146 of 260 people found this review helpful

I would NEVER use this company again. I made two purchases and made an additional payment to ensure that the flowers for the two destinations arrived at the same time. One did - fine - but the other has not turned up and is now scheduled for a week's time - of no use whatsoever - and there has been no offer of refund for payment I made for timed delivery.

It is IMPOSSIBLE to get proper contact with the company as there is no phone number and the customer services dept seems not to exist. I can't access the web site using the login they have provided to cancel my order.

Should this company should be referred to Trading Standards -they have certainly not fulfilled the contract I made with them when I paid them.

NO STARS though I have been forced to give them one or this review won't appear!

In summary, I would not recommend Serenata Flowers to a friend.

229 of 382 people found this review helpful

Website offers a wonderful selection of flowers... I am sure they would have been lovely.. Had they of turned up!!

Received an email at 11am on the requested delivery date advising that the order had been dispatched to the courier and that they would be with the recipient later that day. They never arrived. I wish that I had read reviews before buying from Senenata. It seems that this is a common occurance!

I do not live in the UK and therefore am unable to see my mother on her birthday. I am furious that she did not reveive my flowers. Will not use this site again.

In summary, I would not recommend Serenata Flowers to a friend.

199 of 373 people found this review helpful

I wish I had seen this website before using Serenata. I wanted my mother to receive a floral bouquet on her 90th birthday, so Googled flowers delivered. Serenata were top of the list. They claimed a 4.5 stars customer rating so I decided to use them. I ordered a miniature pink hydrangea in a pot for £29.99 to be delivered 2 days later (i.e. not the same day). I received an email at 7p.m. the day before the planned deliver day to inform me that they could not fulfill my order and could I nominate an alternative. This I did immediately. Next morning I received another email to inform me that they had received the revised instruction too late to deliver that day (my mother's birthday). They did suggest however that I could use their "same day delivery service" to ensure my mother received her flowers that day. Looking at their website again I could see that basically, you could buy the same, or very similar, floral arrangements but would have to pay an additional £10. To cut a long story short I asked for a full refund. Will be interested to see if I receive my refund as... (Read the full review)

In summary, I would not recommend Serenata Flowers to a friend.

178 of 325 people found this review helpful

Sent flowers to my wife and mother. Admittedly I bought a £24 bunch so not a massive bouquet, but what was delivered was a complete rip off.

Took photos of the flowers and sent through to the company complaints. They replied saying it looked like the photo on their site (which it didnt) and therefore wouldnt provide any compensation. Tried this twice but got the same story.

Recommend scrolling past page 1 of google to see the true customer view of Seranata.

In summary, I would not recommend Serenata Flowers to a friend.

214 of 354 people found this review helpful

I should have realized something was wrong when I didn't get an e-mail confirmation - only a tracking number and a promise to deliver on the 17/05/2013 to my daughter who was home all day that day.

When the flowers finally arrived on the 21/05 -4 days late- they were far from fresh and had obviously been in the box for days.

After sending 3 e-mails of complaint, and receiving 3 no-reply e-mails back assuring me they would deal with this, I received a 4th e-mail directing me to an inaccessible website.

Incidentally, my credit card was compromised after being charged...could it be Serenata Flowers???

Apparently, there is nothing much I can do except warn others not to deal with these people.

In summary, I would not recommend Serenata Flowers to a friend.

162 of 308 people found this review helpful

It seems that i am not the only person to have had a bad experience with these people who absolutely refuse to provide a refund.

Poor quality flowers, very poor delivery and DREADFUL customer service

DO NOT TOUCH WITH A BARGEPOLE!!

In summary, I would not recommend Serenata Flowers to a friend.

158 of 273 people found this review helpful

Agree with previous reviews. Late delivery (3 days upto now), poor customer service, refusal of refund. Cannot comment on quality as the flowers are still sat in a depo and have still not arrived!

In summary, I would not recommend Serenata Flowers to a friend.

214 of 412 people found this review helpful

This review site asks you to give both good points and bad points, but unfortunately there were no good points.

Ordered £40 of flowers to arrive today (Sat 9th March) so that I could give them to my mum early on Mother's Day. 9.30pm no flowers. Tried to find a number to ring but the only ones on the website are not real numbers and do not ring. Emailed a polite complaint instead, saying my flowers had not arrived but if they arrived early tomorrow morning I would not mind too much.

They wrote back and said due to high demand this weekend the flowers would not be able to be delivered until Monday, the day after Mother's Day. I ordered the flowers a week ago because I knew it would be a busy weekend, why they did not forsee this and employ some extra staff I have no idea, particularly after the same thing happened at Valentine's Day ( http://www.moneysavingexpert.com/news/shopping/2012/02/last-minute-flowers-cancellations-see-lovers-let-down-by-serenata-on-valentines-day ).

I then sent a very angry email and got another reply saying it would now actually be Tuesday at the earliest because the flowers I had ordered were "not Mother's Day flowers". I now have nothing to give... (Read the full review)

In summary, I would not recommend Serenata Flowers to a friend.

186 of 380 people found this review helpful

THIS COMPANY IS A SHAM - AVOID AVOID AVOID

Similar experience all of the other reviews, £62.00 worth of non-existent flowers!!!! Never delivered, customer service does not exist, they have even removed their telephone number from the site so you can't call them. If your order goes wrong you will not get your money back!!! AVOID like the plague!!!

In summary, I would not recommend Serenata Flowers to a friend.

213 of 383 people found this review helpful

The worst florist I have EVER used! Not only did they fail to send the flowers I had ordered. They admitted I was sent a confirmation by error.. Their error, and then refused to send my flowers ( by now 2 days late) unless I paid them a £7.99 next day delivery charge. I had ordered the flowers on Monday to be delivered Wednesday originally. I called them on Thursday to ask why they hadn't been delivered and then tried to charge me extra to have the flowers delivered for FRIDAY despite their error! They didn't tell me they weren't delivering the flowers, or email to say there was an issue. They point blank refused to help me. I wrote to customer service and their md and haven't even received an apology. They are a shambles, unprofessional and their "customer service" would be laughable if it wasn't quite so rude! AVOID AVOID AVOID AVOID AVOID AVOID AVOID.

In summary, I would not recommend Serenata Flowers to a friend.