Serenata Flowers Reviews

(based on 118 reviews)

110 of 240 people found this review helpful

Ordered flowers on the 14th for same day guaranteed delivery (which cost an extra 6-99).

On the evening of the 19th get an e-mail saying there was a delay in getting the delivery done and I needed to contact them.

On the 20th a phone call comes through informing me that they had tried to contact me by e-mail, mobile and home phone on the 14th. Categorically incorrect as I have the phone log for both phones - nothing received and of course e-mail log- again proving they are absolutely full of it!!

They then offered a refund or an upgrade that would be dependant on the local florist being willing to fulfil and pay for themselves .... no recompense for the extra 6-99 for 'guaranteed' same day delivery.

As I trust the word of Serenata even less than I do those of the average politician I opted for the refund (lets see how long that takes to materialise!!) and now will never use these charlatans again. Suggest you do the same.

In summary, I would not recommend Serenata Flowers to a friend.

155 of 273 people found this review helpful

I'm getting married tomorrow. Thought I'd send my wife to be a nice arrangement to arrive today to let her know how much I was looking forward to us becoming man and wife.

A simple enough process? Should have been!

Sadly amongst the several bouquets she received today from family and friends, whilst the flowers I sent her were apparently lovely - it would have been so much more romantic had she actually known they were from me!!!

Yep - flowers delivered with no accompanying card even though I'd written a heartfelt message on the online card section of the website. I wrongly assumed they would arrive with some kind of indication as to who had sent them.

So if you'd like to send somebody you love some flowers but not have them realise it was you? Use this company.

In future I'll stick to interflora.

More expensive but at least they'll arrive as planned.

In summary, I would not recommend Serenata Flowers to a friend.

155 of 277 people found this review helpful

I ordered flowers for my mum's Birthday well in advance (2 weeks) received an email with a tracking number and I thought that was that. I checked on my order several times on the day the flowers were supposed to be delivered and it said still out for delivery. End of the day comes same message. I emailed the company they tell me "the driver timed out" what the heck does that mean? the flowers were not delivered that day. The following day they were finally delivered after several emails to the company at 6 in the evening. Okay so I thought that was the end of it all. Nope following Monday I get an email they are sending a duplicate order of Birthday flowers to my Mum and charging me again. I sent an email asking them what for she already got the flowers and I have NOT ordered any more. They have picked out an awful bunch of gaudy flowers I never would have ordered. I tell them CANCEL this order I do not want it and did not order it. An email comes back no it is too late to cancel "your" order. Finally had enough and... (Read the full review)

In summary, I would not recommend Serenata Flowers to a friend.

129 of 268 people found this review helpful

I chose to order from this company because they offered free next day delivery. The website refreshed on the details entry page and somehow duplicated my order. Despite notifying Serenata Flowers immediately, they have consistently refused to alter the order or refund me any money at all. They are deleting my social media posts warning others about them and the flowers are dead already despite only arriving 4 days ago. The photos on the website look lovely of course, but this company are a bunch of cowboys, I do not recommend ordering with them, under any circumstances. DISGUSTING.

In summary, I would not recommend Serenata Flowers to a friend.

138 of 298 people found this review helpful

The flowers were not cheap 29.99 when they turned up flowers were withered with moldy petals , baloon we ordered look like something you would buy from a tacky seaside shop , really ruined my girlfriend 40 th birthday not to mention the embrassment in front of her family on delivery , please don,t use serenata complete rip off

In summary, I would not recommend Serenata Flowers to a friend.

138 of 272 people found this review helpful

I would really carefully consider using this service. There is NO WAY to contact this company via phone - all communication is via email and they are not at all quick to get back to you, especially if you have a problem. I bought a bouquet for delivery and they attempted delivery, but said they failed to deliver the flowers. The recipients were in their flat and heard no doorbell ring. I emailed SerenataFlowers to tell them this information and asked them to deliver within the next hour as the recipients were leaving for their wedding. No response. A second attempt was made the following day but by then the recipients had left town for their honey moon. I asked for a refund twice, but was told that due to their terms and conditions, they could not give me a refund. AND they said we apologise for any inconvenience. I lost £50, which is not just an inconvenience and part of that was because I wanted a guaranteed delivery before 10am. Furthermore, no attempt was made to address the situation. It was a TOTAL DISASTER. The only good thing I can say about this company is that they have a... (Read the full review)

In summary, I would not recommend Serenata Flowers to a friend.

146 of 324 people found this review helpful

Ordered flowers for my wife's birthday. Arrived a day late and withered within 5 days. Could write paragraphs about this company but not prepared to waste my time. DON'T GO NEAR THEM AS THEY ARE RUBBISH.

In summary, I would not recommend Serenata Flowers to a friend.

92 of 192 people found this review helpful

I wish I had read the reviews before. NEVER EVER ORDER from this site. I wish I could put the pictures of the flower shown on the site and the flower we received. There were no leaves in the pictures but we received only leaves and very few flowers in between. I sent the flower to a special girl for me and I was highly embarrassed.

NEVER EVER and NEVER EVER if you have self respect...

In summary, I would not recommend Serenata Flowers to a friend.

94 of 277 people found this review helpful

I ordered flowers to reach my mother on the first wedding anniversary she has had to face alone since she lost her husband. The flowers HAD to arrive.

They did not.
No explanation or communication came from Serenata Flowers
There is no number to call for customers and old numbers I found by searching online were out of service.
The website keeps crashing
There is no response to the online form I completed.

No company with this much incompetence or contempt for customers deserves to survive.

In summary, I would not recommend Serenata Flowers to a friend.

130 of 245 people found this review helpful

If your willing to risk flowers not been delivered and are happy with flowers being delivered in a box, service is good. But when flowers don't show up, this is where the service completely fails, no way to contact other than email, insincere and inconsiderate reaction to failed delivery, assertion that you are lying as they launch investigation first rather than rectifying the mistake - after 5 days of chasing, offer a refund or redelivery in such a way that they infer they are doing you a favour. Flowers can be for very special and important moments in life and Serenata exhibit an appalling treatment of customers who have entrusted them with such moments and whom they have failed. When other flower firms make a mistake, they rectify immediately and, in my experience, send complimentary flowers to try and make amends - Serenata make no effort to do the same or make any other attempt to show a sincere regret for their failure. Overall, they can't be trusted to deliver, they can't be trusted to rectify their failing and, if it's an important occasion that relies on delivery on a certain date, they can't be trusted with Flowers

In summary, I would not recommend Serenata Flowers to a friend.