Next Flowers Reviews

(based on 80 reviews)

236 of 457 people found this review helpful

I recently received one of your Yellow Roses (Friendship) in a pot, for my 65th birthday. When it arrived, chocolates which were with it, were sitting on the top flattening rose a little. After less than a week rose totally limp and died. Wasn't in a hot room or sitting in the sun. I decided to call Next. Was transferred to your flower department, explaining why I was calling. A very pleasant and helpful lady totally understood how I felt, and apologised. Without hesitation she said that a replacement rose and chocolates would be sent to me.. I received replacement today Monday, it's lovely. I do hope it's lasts longer than the first one.!!!!!

Thank you.
One suggestion I would make to your packaging, to mark on the box TOP (for top of box) or THIS WAY UP.
This, unfortunately makes me think twice about ordering flowers/plants from Next, in the future.

In summary, I would not recommend Next Flowers to a friend.

255 of 454 people found this review helpful

Organised delivery of the
Especially for you flowers and vase
For my mum's birthday.

The worst bouquet of flowers ever.

On arrival, all the flowers looked like they were 10 days old and ready to be thrown out. Flowers were flagging, droopy and some were even dead.

A massive disappointment.

I'm waiting on an email reply from customer email services but I phoned the customer services who were helpful and refunded me. What else could they do really - I didn't want a replacement bouquet from Next!!

In summary, I would not recommend Next Flowers to a friend.

242 of 443 people found this review helpful

The website display and photos were nothing like what arrived for a friend's birthday gift. The planter I ordered looked awful and it was so embarrassing when I received a thank you photo from my friend.

Very poor quality.

In summary, I would not recommend Next Flowers to a friend.

229 of 452 people found this review helpful

The delivery of the happy birthday flowers from NEXT .
was on time.
However the flowers were absolutely tiny & lasted 2 days .
The bouquet was so small & didn’t contain many flowers.
Not like description at all
I could of spent the money in M&S & made an arrangement 3 times the size .
Very dissatisfied. Won’t be ordering NEXT flowers again !

In summary, I would not recommend Next Flowers to a friend.

239 of 497 people found this review helpful

What a disappointment and embarrassment, had the escape to the chateau flowers delivered to the restaurant table while dining with a friend for her birthday. How poor they were, very few flowers a fair amount of greenery drooping and half dead looking on arrival. No amount of care over the next few days could revive them. Positive point they arrived on the right day. I Would not recommend as poor quality

In summary, I would not recommend Next Flowers to a friend.

275 of 515 people found this review helpful

Flowers looked dead on arrival, no amount of TLC could help; cookies were ok but not worth the extra £5. Wouldn’t recommend Next for flowers.

In summary, I would not recommend Next Flowers to a friend.

244 of 467 people found this review helpful

Flowers didn’t even turn up so they will be a day old when they arrive for friends birthday ..so angry will never use Next Directory again!

In summary, I would not recommend Next Flowers to a friend.

268 of 504 people found this review helpful

The bouquet I received cost £30 how Next warrant charging this I will never know. I tiny bunch of roses, with a few berry springs and 3 other wilted dried up other flowers, not sure what they were. All in a grey plastic box. I am sure the sender looked at the promotional picture on the website and thought they would be a lovely gift I haven't said anything to them and Next don't give you an option of leaving reviews on their website I winder why?!!! A week later they have died too appalling value for money

In summary, I would not recommend Next Flowers to a friend.

268 of 512 people found this review helpful

Box arrived wet and damaged, attempted to fill water bag as instructions, water everywhere, bag was split at bottom. put flowers in a vase what a poor display, no more than a fivers worth from the supermarket, roses wilted and had to be discarded after 3 days. The sender paid £30 for these thinking he was sending something special for mothers day, very disappointing. Cannot work out why it was called a "berry burst" not a berry in it! Good points, none.

In summary, I would not recommend Next Flowers to a friend.

278 of 527 people found this review helpful

Would give no stars if I had the option !!! My daughter spent a lot of money on Mothers Day on flowers for me , they came half dead , brown and broken !!!! No good points at all !!! Would advise people not to buy flowers from Next !!!

In summary, I would not recommend Next Flowers to a friend.