Disappointed!!!! 11 October 2021 Reviewer: Bella from UK
27 of 55 people found this review helpful
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I recently received one of your Yellow Roses (Friendship) in a pot, for my 65th birthday. When it arrived, chocolates which were with it, were sitting on the top flattening rose a little. After less than a week rose totally limp and died. Wasn't in a hot room or sitting in the sun. I decided to call Next. Was transferred to your flower department, explaining why I was calling. A very pleasant and helpful lady totally understood how I felt, and apologised. Without hesitation she said that a replacement rose and chocolates would be sent to me.. I received replacement today Monday, it's lovely. I do hope it's lasts longer than the first one.!!!!!
Thank you.
One suggestion I would make to your packaging, to mark on the box TOP (for top of box) or THIS WAY UP.
This, unfortunately makes me think twice about ordering flowers/plants from Next, in the future.
In summary, I would not recommend Next Flowers to a friend.
