Serenata Flowers Reviews

(based on 118 reviews)

197 of 371 people found this review helpful

The flowers that arrived looked nothing like the bunch shown on the website and were of poor quality. Although the care instructions were followed the buds failed to open and within days were wilting and turning brown.The website promises a full refund or a replacement bunch of flowers, but after filling in the form on their contact page you only receive a link to an unobtainable web page. I wrote a comment on their facebook page which was removed and I am now 'blocked'. I am reporting this company to Trading Standards and hope the many other people who have been misled by this company also do this.

In summary, I would not recommend Serenata Flowers to a friend.

182 of 352 people found this review helpful

DO NOT USE! TERRIBLE COMPANY!

I ordered a nice big bunch of flowers for my mum's 87th Birthday as a big surprise but no flowers arrived. Now they say (by website only, you can't email or ring them so you're stuffed if you haven't got full access to the internet afterwards-you need a/c no.s, passwords, everything provided uses ones and cap is, zeros and cap os, so you can't get in.) They now say I ordered for a week later! Like I don't know the date 12.12.12! Terrible website, terrible customer service, quick to take your money but then they let you down all the way! Avoid like the plague! I HATE THIS COMPANY!

In summary, I would not recommend Serenata Flowers to a friend.

174 of 344 people found this review helpful

Worst company I have ever come across. Flowers weren't delivered (even though I got an email saying they were), slow responses, horrendous customer service and still no refund or flowers a week later. DON'T GIVE THEM A PENNY OF YOUR MONEY.

In summary, I would not recommend Serenata Flowers to a friend.

197 of 342 people found this review helpful

Ordered on 20/8 to arrive on the 22/8 for someone specials birthday, tried to track the order and website was down so on the delivery date I contacted them by email and they informed me 2 mins later that they hadn't made the delivery which by now was to late to order flowers from a reliable company instead. Don't use them if you want the flowers to arrive!

In summary, I would not recommend Serenata Flowers to a friend.

187 of 344 people found this review helpful

Ordered 16/8 for delivery on 20/8 which was for my wife on our 18 th wedding anniversary!!!

Not only did the flowers fail to materialise, but I was told at 6:20pm when I enquired that they were out for delivery, then got a t text at 8:38pm to tell me there was a problem. When I rang again to enquire on the status, I was informed that there was a failed delivery and a card was posted. NO CARD, NO DELIVERY.
So, instead of enjoying a pleasant evening, I spent it on the phone trying to track my order.

Thanks, NEVER AGAIN!!!

Then to cap it off, the customer service rep was as unhelpful, robotic and bordering on arrogant.

They seriously need to sort out your customer service, will never use then again Serenanta, utterly USELESS!

In summary, I would not recommend Serenata Flowers to a friend.

183 of 357 people found this review helpful

I ordered flowers and a balloon from Serenata as a get well gift for a colleague. The money was taken from my account but nothing was sent to my colleague. After a week, I contacted Serenata to ask what had happened (I tried to track my order on the website but nothing happened when I tried to log in so I was unable to tell whether the order had been processed). They said it was a mistake on the system and that they would send her the order as soon as possible. It then took a further week of chasing the company and then they finally delivered the order and offered no refund whatsoever, despite the fact that they were two weeks late. Terrible company, terrible customer service. Do not use this company.

In summary, I would not recommend Serenata Flowers to a friend.

220 of 400 people found this review helpful

I'm going to complain to both the Advertising Standards Authority and Trading Standards Institute about this company and I suggest others do the same then somthing might get done about them.

They sent me email & texts saying they'd delivered my flowers - they hadn't. After chasing them up it turned out the courier apparently couldn't find the address even though it was automatically filled in for me by the websites own address finder when I entered the postcode. 10 days later I still don't know where the flowers are, they're not replying to emails & its impossible to speak to anyone on the phone about a complaint.

Judging by the reviews on here I don't believe that the glowing testimonials on their website are genuine & its strange because its impossible to leave one on there yourself.

They're also misleading with their website as their lengthy terms & conditions are not put where companies are supposed to put them i.e. opening in a link just before you tick that you accept them and pay, but bizarrely hidden away on their 'help' page for some reason. Could this possibly be because they don't want people to find them?

In summary, I would not recommend Serenata Flowers to a friend.

180 of 409 people found this review helpful

After sending my first bouquet of flowers to my girlfriend she was delighted, but they did not live up to the photo of them on the website but also within 4 days most of them are drooping and dying and at a cost of £24.99 it is a disappointment to say the least, so don't recommended this website.

In summary, I would not recommend Serenata Flowers to a friend.

180 of 361 people found this review helpful

Seranata Flowers have a customer service department but it seems they fail time after time at making the customer happy. I ordered flowers to be delivered to my mother on Mothers Day, and later found out that she was visiting my sister for a few weeks. I was able to contact customer service before the flowers were due for delivery, but Ray in customer service refused (via email) to redirect the order or even hold the order until my mother returned home. I followed up by asking for an explanation since there was plenty of time to intercept the order. There was silence from customer service, and the flowers were dispatched to an empty house. It was a waste of 50 pounds and a waste of flowers - thank you for nothing Serenata Flowers!

In summary, I would not recommend Serenata Flowers to a friend.

224 of 440 people found this review helpful

I don't want to give this company even one star!
I did not receive an order confirmation email so was worried there was a problem (from reading reviews now, this appears to be the norm - wish I had read the reviews before I ordered from Serenata). Got an email from them yesterday at 7.50am telling me that order had been dispatched. Phoned mum to tell her delivery was being made that day. Telephone number given in Serenata's email is no longer in use. No information about tracking the order in email from Serenata but found it after Google search. Mum waited in all day, wasting her time and ending in disappointment - no flowers at all for Mother's Day. I have work commitments so can't see my mum today for Mother's Day - the flowers were supposed to make up for that. Thankfully, I had got her another gift from reputable company, so I'm not completely in her bad books today. My advice - if you want someone's day to be lifted by sending them a bouquet, DON'T USE SERENATA FLOWERS! It's not worth the risk. I'm very disappointed and upset.

In summary, I would not recommend Serenata Flowers to a friend.