Do not use these cowboys 20 August 2012 Reviewer: Annoymous from Uk
184 of 339 people found this review helpful
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Ordered 16/8 for delivery on 20/8 which was for my wife on our 18 th wedding anniversary!!!
Not only did the flowers fail to materialise, but I was told at 6:20pm when I enquired that they were out for delivery, then got a t text at 8:38pm to tell me there was a problem. When I rang again to enquire on the status, I was informed that there was a failed delivery and a card was posted. NO CARD, NO DELIVERY.
So, instead of enjoying a pleasant evening, I spent it on the phone trying to track my order.
Thanks, NEVER AGAIN!!!
Then to cap it off, the customer service rep was as unhelpful, robotic and bordering on arrogant.
They seriously need to sort out your customer service, will never use then again Serenanta, utterly USELESS!
In summary, I would not recommend Serenata Flowers to a friend.
