Do not use this company! 22 July 2012 Reviewer: Suejam2002 from Cardiff, UK
179 of 350 people found this review helpful
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I ordered flowers and a balloon from Serenata as a get well gift for a colleague. The money was taken from my account but nothing was sent to my colleague. After a week, I contacted Serenata to ask what had happened (I tried to track my order on the website but nothing happened when I tried to log in so I was unable to tell whether the order had been processed). They said it was a mistake on the system and that they would send her the order as soon as possible. It then took a further week of chasing the company and then they finally delivered the order and offered no refund whatsoever, despite the fact that they were two weeks late. Terrible company, terrible customer service. Do not use this company.
In summary, I would not recommend Serenata Flowers to a friend.
