Serenata Flowers Reviews

(based on 118 reviews)

169 of 341 people found this review helpful

I visited the website and was thrilled with the choice and offers a review site I went on the response was good, so I immediately put in my order and paid for it easy!!!! My order confirmed and paid for next day delivery. Problem started when I asked if it was possible to have a '50th balloon, instead of the one that was show that said 'Happy Birthday', which I had ordered and paid for all I wanted was this exchange, unfortunately I only read their reply in the evening which told me they were pleased to say they could supply a '50th balloon' for an additional cost of £9.99, nooooo.. I only wanted an exchange I emailed back late evening of the next day order only to receive a reply the next morning that my order had been cancelled, I was gutted, there was no telephone number and when I tried to email them I just got an automatic response. As far as personal service and customer service in my experience, it is rubbish.

In summary, I would not recommend Serenata Flowers to a friend.

145 of 303 people found this review helpful

I tried to organise anniversary flowers to arrive at my wife's work. The "Guaranteed Next Day Delivery" arrived at 7:40pm, where only the reception was still open. The times stipulated in the small print were not clearly advertised on their website until I checked, on the day, for delivery status.

I had to travel into the office the next day just to receive the item - Serenata customer services were apologetic but unhelpful.

In summary, I would not recommend Serenata Flowers to a friend.

114 of 282 people found this review helpful

I was recommended Serenata by a friend but, I must admit, put off by all the negative reviews on the internet.

I decided to give them a go nevertheless, but they let me down.

I tried to order a bouquet online, but the purchase page wouldn't load in any browser, so I contacted their customer services department.

They replied by email, asking me to give them a number they could call me on to complete my purchase. But they didn't call, so I didn't get to place my order, and, because I waited for them to call I missed the deadline to order from another company in time to send my daughter flowers for her birthday.

Useless!

I won't be making that mistake again, clearly.

Congratulations on creating another dissatisfied would-be customer.

In summary, I would not recommend Serenata Flowers to a friend.

143 of 318 people found this review helpful

My elderly father waited in for two days running for flowers that failed to arrive. No explanation or apology was given. Automated emails. Refund given. Very very disappointed. No stars.

In summary, I would not recommend Serenata Flowers to a friend.

195 of 379 people found this review helpful

Received a bouquet sent by my daughter as a thank you for supporting her during her treatment for breast cancer. ( a heart rendering experience )

They looked nothing like the advert very disappointing consisting mainly of what looked like long stems of tiny daisies three oriental lilies of which three buds where broken.

Although pleased by the jester I felt she would have had better quality and cheaper from Tesco's or Aldi's
I would not recommend Serenata in my experience and felt sorry for my daughter who was upset when she saw them

In summary, I would not recommend Serenata Flowers to a friend.

196 of 382 people found this review helpful

Well, the website looks good. But there it stops. I ordered 'cheese heaven' as a fifth wedding anniversary gift for our son and daughter in law. On the late afternoon of the day it should have been delivered I received an email saying 'because of technical streaming'whatever that means, it couldn't be delivered. It's impossible to contact them by phone and their system of e contact is tortuous in the extreme. I wanted them to deliver ASAP. But no. I now receive an email to say it won't be delivered until Tuesday. Today is Sunday. No offer of an upgrade or money off. I shall never, never use this company again. The service is appalling. And they have the insolence to address me by my Christian name. They are not people I know, or indeed ever wish to know after this disgracefully poor practice. Avoid at all costs.

In summary, I would not recommend Serenata Flowers to a friend.

175 of 393 people found this review helpful

I ordered flowers for my daughters 21st birthday. The flowers were delivered on time but were such a disappointment. They were nothing like the picture on the website and the basket was only half full. All there was were three pink roses and lots of foliage. The basket dwarfed the flowers and there were a couple of sticks in the basket for some strange reason. Badly disappointing for my daughter and very upsetting for me as it was supposed to be a thought to say how much I missed being with her on the day. Serenata would not post my review on their website and despite me sending them photos of the flowers they have not done anything to address my complaint. I would never recommend them to anyone nor order from them again.

In summary, I would not recommend Serenata Flowers to a friend.

159 of 266 people found this review helpful

I also like a lot of people on here wish id read the reviews here before ordering anything. I ordered flowers for mothers day to be delivered in Ireland on the day. This morning THE DAY BEFORE MOTHERS DAY I received an email informing me that my order was cancelled as the flowers id ordered were not available for delivery in Ireland. At no point during the purchase did they mention this they allowed me to complete the purchase they even sent me an email to confirm my order and took the money from my account. As the only way to contact them is online I did this and all I got in reply was "sorry for the inconvenience". They are completely unprofessional for the fact they left it till the last minute to tell me and also allowing the transaction to be processed. It is too late now to make alternative arrangements and I wont see the money back in my account for at least a week. I will never use them again.

In summary, I would not recommend Serenata Flowers to a friend.

131 of 268 people found this review helpful

I don't know where to begin with this company.

Since a next day delivery option was available, and I ordered early in the morning of the Monday, I expected the flowers I had bought to be delivered sometime the next day. It costs £6 by the way for that. This was to my girlfriend who lived in Canada. They use Canadian "agents" to get this done. I have used this service before and it was next day then.

When I "tracked" my order on Tuesday evening, not only did it say my order was on hold, but no-one had contacted me from Serenata Flowers to explain this. If I had not tracked my order, I would not have known anything was wrong. This is of course a major failing.

The rep I spoke to explained that the order was not completed because it was "out of their delivery range", and requested I re-order flowers. At no time in that email did they explain why this issue had not been told to me as soon as possible after I placed my order; neither did they explain which flowers were outside the delivery range. I therefore asked them to re-deliver them and they... (Read the full review)

In summary, I would not recommend Serenata Flowers to a friend.

167 of 286 people found this review helpful

I have used Serenata Flowers several times and have generally been pleased with their service. That was until I tried to send some flowers to my mum to arrive before christmas. They didn't arrive, but I was prepared to be patient and get them re-sent at a later date. Since then however it has been a nightmare to get this problem resolved. My first instinct - to call someone - was dashed at the first hurdle. There is no customer service number and I have only received automated replies from their so called customer service email service. What a load of rubbish! Still no flowers, still no refund, still no real contact from anyone at their company. I am furious now. I would have forgiven them the first delivery error, but now will NEVER use this company again.
I would have given no stars if that was possible....

In summary, I would not recommend Serenata Flowers to a friend.