Marks and Spencer Flowers Reviews

(based on 45 reviews)

41 of 78 people found this review helpful

Appalling experience. Ordered flowers for a birthday. Not delivered on the birthday or at the next scheduled delivery date. In the end I was asked to receive them at my address and deliver them myself! (15 mile round trip) - 4 days after the birthday! Would never, ever use again.

In summary, I would not recommend Marks and Spencer Flowers to a friend.

41 of 92 people found this review helpful

Ordered flowers to be sent to my daughter , who is a key worker ,for her birthday. We thought they would cheer her up as we were unable to visit her. Unfortunately the flowers never arrived , despite being told they were on track. We contacted M & S customer services and they were not very helpful citing problems with orders. They gave us the option of the flowers being delivered within the next 48 hours but could not guarantee what 'state they would be in on arrival'. This is not the sort of service I would expect from M& S and certainly will not be using them again in the future or recommend to family and friends. We are extremely disappointed as is our daughter.

In summary, I would not recommend Marks and Spencer Flowers to a friend.

53 of 108 people found this review helpful

These were not just any flowers these were m and s flowers delivered on 23 December as a luxury bouquet.
They arrived in a soggy box with a leaking water system with drooping hydrangeas and some white roses and foliage. I rang up m and s who said they would despatch new ones but I had the impression that my call was of no interest.

I was promised a delivery today but it doesn’t look as if they will arrive.
I will let my daughter, who is currently in Australia, know not to send flowers from m and s again.

In summary, I would not recommend Marks and Spencer Flowers to a friend.

56 of 104 people found this review helpful

I was sent a bouquet for my birthday by some work colleagues. I was very disappointed that the flowers only lasted 5 days in spite of following care instructions to the letter. I know this bouquet was not cheap and feel very upset that my colleagues wasted their money. I £5 bouquet from a local supermarket would have lasted longer. I definitely would not recommend Marks and Spencer for flowers.

In summary, I would not recommend Marks and Spencer Flowers to a friend.

65 of 119 people found this review helpful

I have to say I did not order these, so I can't demand money back or comment on price etc. I've put one star for everything because it says I can't publish it otherwise, and there no "not applicable" buttons. What I can honestly say is the following, as the recipient. By the time they arrived with Yodel, my birthday was over, it was the following day, so my friends were disappointed. Celebration was done and dusted, back to work and normality, so the pleasure in them was lost. They look nice enough, but some were obviously cut far too early and you can see from the size of the buds that they're not going to open. But the message ... my first name was spelled wrongly on the card and the box, as was my surname. The sender's name was spelled wrongly also, and in the middle of the card whoever typed it up had written "pooy" !!!! Is that supposed to be a joke?! Offensive, whoever took the order couldn't spell or even take down the spellings correctly - Barbara is hardly difficult and she is a very clearly spoken... (Read the full review)

In summary, I would not recommend Marks and Spencer Flowers to a friend.

198 of 318 people found this review helpful

I ordered a plant basket for a neighbour who had just had her first baby and fortunately arranged to have ir delivered to myself so I could take it round there with a card personally.

Thank goodness I did because the basket arrived (dumped in my doorway) not just damaged but a complete trashed mess. The box used was far too large, flimsy and had totally inadequate packaging to protect the basket. The plants were all damaged to a significant degree, one being totally destroyed, one was in the box with half the earth from the basket.

I was in shock and had this gone direct to the new mum, it would have been a very distressing experience for her.

Tried to sort this out but the website kept messing about and I have no idea still if my request for a refund was acted up one as there is no record sent to the buyer that they have used the contact system and what message was sent. The wait time to talk to someone went from over 15 minutes which I could not keep holding on for to over 30 minutes which was impossible.

I sent a comment eventually... (Read the full review)

In summary, I would not recommend Marks and Spencer Flowers to a friend.

74 of 161 people found this review helpful

Ordered 2 bunches of Valentine's flowers on 13 Feb to be delivered to a work address in London ONLY because M&S advertised their ability to get them there in time for Valentine's Day.

What M&S did NOT mention was that flowers could be delivered anytime between 7am and 7pm!

Of course, the idea is for a loved one to receive them DURING the day - not late in the evening - not keastbecause most people are being taken out for dinner on that special day!

To add insult to injury, M&S also don't tell you that they will be using one of THE most UNRELIABLE and DISHONEST courier companies - Yodel - to deliver. So the whole experience has been a nail-biting one since Yodel are notorious for claiming they've "tried to deliver but couldn't as no one was there to receive them"!!!

I WILL NEVER USE M&S FLOWERS OR DELIVERY SERVICE AGAIN. RUBBISH!

In summary, I would not recommend Marks and Spencer Flowers to a friend.

87 of 165 people found this review helpful

Ordered flowers for daughter coming back from honeymoon and new house. They arrives 3 days too early. I phoned and explained that there was no one there till the Saturday,and flowers left out for 3 days won't be in good condition. They re scheduled fresh flowers for the Saturday. Still no flowers. I called again. They insisted they were delivered. I was then cut off. Called again. New person. Explained the whole saga again. They said the flowers were not scheduled for delivery till the following Tuesday. I told them not to bother. What a waste of time and money. Total let down.

In summary, I would not recommend Marks and Spencer Flowers to a friend.

90 of 183 people found this review helpful

I am currently having a miserable time thanks to M&S.

Don't be fooled by the brand; the service, and after service are rubbish.

They do not seem to realise ( or care ) that flowers are often an emotional purchase,

and they have no appreciation of delivery time windows. ( very cheap couriers used ) .

The up front offer of a full refund, is a preparation to fail, if ever I saw one.

In summary, I would not recommend Marks and Spencer Flowers to a friend.

169 of 303 people found this review helpful

I was sent 2 dozens roses by some very good friends as I had just had a major operation. When I opened the box the roses were already beginning to turn brown. I removed all of the brown leaves before putting them into water but now 3 days later they are in very poor condition. I received other roses more than a week ago and these are in better condition than those I received only 3 days ago. I am very disappointed that a reputable company such as Marks & Spencer have supplied poor quality goods.

In summary, I would not recommend Marks and Spencer Flowers to a friend.