Birthday Flowers 10 April 2020 Reviewer: Cr from Uk
40 of 90 people found this review helpful
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Ordered flowers to be sent to my daughter , who is a key worker ,for her birthday. We thought they would cheer her up as we were unable to visit her. Unfortunately the flowers never arrived , despite being told they were on track. We contacted M & S customer services and they were not very helpful citing problems with orders. They gave us the option of the flowers being delivered within the next 48 hours but could not guarantee what 'state they would be in on arrival'. This is not the sort of service I would expect from M& S and certainly will not be using them again in the future or recommend to family and friends. We are extremely disappointed as is our daughter.
In summary, I would not recommend Marks and Spencer Flowers to a friend.
