Flora Queen Reviews

(based on 36 reviews)

134 of 241 people found this review helpful

I specifically requested the order to arrive on a particular date which they confirmed it would. Order was never confirmed as delivered. After chasing them multiple times, they advised they delivered 3 days' later! When I asked for some compensation since they did not meet their 100% satisfaction guarantee plastered all over their website I received a curt response "I can not accept the refund "

Never use a company who does not meet it's own promise and does little to "delight its customers!"

In summary, I would not recommend Flora Queen to a friend.

101 of 243 people found this review helpful

Never ever send flowers using this website. I send some flowers to another country through these guys but it is never delivered yet. they keep giving lame excuses every time like "technical problems" and "local agent issue". they now say the order is deliver but it not. they ruin my surprise and stole my money.

Mahmood

In summary, I would not recommend Flora Queen to a friend.

152 of 295 people found this review helpful

Ordered flowers for my girlfriend birthday. The flowers were never delivered! FlooraQueen claimed they left a note and called. No note was found and there was one missed call on my girlfriend phone. One missed call, which might wasn't even from them. That's how they deliver. We live in Luxembourg, a tiny place, where to track a person doesn't require a skill.

Lost £56, the customer support won't return the money. Ruined my day, as it supposed to be a surprise, as normally I don't buy flowers. First time I tried, failed, thanks to FlooraQueen.

Don't use. Avoid like a plague.

In summary, I would not recommend Flora Queen to a friend.

174 of 315 people found this review helpful

I ordered a bouquet to be delivered to another country for my daughters 21st birthday as she is a kids rep for a holiday company and due to illness I couldn't go over to celebrate. The office that everything is delivered to is a hours drive there and back, and only the manager drives so the post is collected once a week. Over a month ago I ordered the bouquet and arranged for the boss (unbeknown to my daughter) to make a special journey to collect the flowers on the evening of my daughters birthday, as to ensure the delivery will have taken place. She went back empty handed! 4 days later and I'm still waiting on 'a reply from the florist to confirm delivery' what delivery? It's not happened! Surely your florists should be contactable by floraqueen 24/7. There is no contact number to ring them on, and speak to managers ect, just a email type contact form online. It is no wonder a phone is not provided with the disgusting service.
I am angry and upset and hugely dissappinted. I did say to my daughter there maybe a surprise in the post on her birthday when the post... (Read the full review)

In summary, I would not recommend Flora Queen to a friend.

150 of 314 people found this review helpful

They can't find the location there supposed to go to even when they have the correct address and then tried to deliver to the wrong location when it was clearified that the person wouldn't be there.

Insanely rude on the phone and have obviously no control of their partners across the world!

Don't send any flowers with them!

In summary, I would not recommend Flora Queen to a friend.

172 of 336 people found this review helpful

Consistently terrible service. One time they put my flowers in front of my door and left and another time they delivered the wrong bouquet and a box of cheap chocolates. YOU CANNOT CALL AND COMPLAIN BECAUSE THEY HAVE NO NUMBER! They require that you ask the person who sent the flowers to make a complaint which obviously doesn't make sense. Don't order from them. Order directly from FTD.

In summary, I would not recommend Flora Queen to a friend.

179 of 358 people found this review helpful

Don't let Floraqueen ruin your special day I wish I had seen the reviews here before ordering with floraqueen as my experience seems to match with the others

Ordered 'precious purity a beautiful white bouquet from Floraqueen.com site to be delivered before 13:00:

Floraqueen Flowers arrived at 1900 -was willing to overlook this but ......
Horrible orange bunch of flowers not resembling the bouquet from the site
Had paid extra for the delux version -it's the smallest bunch (not a bouquet) of flowers I've ever had deliverered for nearly £60
The total on my order was £57 but a mysterious £1.02 was added to my bill have asked for clarification but no response received although they did respond to say they haven't received my previous mails
Flowers sent not from a traditional florist but one specials end in funerals -and you could tell thanks Floraqueen!!!

There is no number to call Floraqueen only a messaging system that is frustrating and sometimes fails to work- Floraqueen are slow to respond and have said they have not receive any of the photos I have sent them of the disgraceful bunch of flowers that arrived

I am so frustrated by this company that I have sent... (Read the full review)

In summary, I would not recommend Flora Queen to a friend.

174 of 352 people found this review helpful

I ordered flowers for a close family member who was having an operation overseas. I requested that the flowers be delivered on the 31st, the day she was due to arrive at the hospital and have the operation. The flowers I ordered were not received although 4 other bouquets were delivered for her by other companies.

Despite my relatives best efforts to sort it out with the company the flowers were not delivered. FLORAQUEEN made some comment about not having a room number - even though my instructions were to deliver the flowers to the hospital reception. A week later, no flowers had been received, my relative is now back home and has had a message from FLORAQUEEN asking for feedback on their service!!

I am very upset that my relative did not receive the flowers on that day as it was my way of letting her know I was thinking of her despite not being able to be with her. If you care about getting the service for which you have paid then don't use this company. I wish I had read these reviews before I placed my order.

In summary, I would not recommend Flora Queen to a friend.

187 of 408 people found this review helpful

"FloraQueen guarantees the best flowers' quality in each order. Also, we follow up by phone each and every order to ensure on-time delivery." -yeah right!

WHERE ARE OUR GUARANTEES??? WHERE IS THE CUSTOMER SERVICE???

We have no ability to leave adequate, honest feedback in their site. All those comments were lies! Their feedback system is useless! It goes directly to customer service if it's bad and they get to post the positive ones, nothing to warn others in their site. And so, I'm here....

I can't believe how many people this company is duping in here. And I'm embarrassed to say that I'm one of their victims. I've been a customer since 2011 and I've been buying averaging from $120-$180 and had about 8 order since. Since this is the only company I know that can deliver to Switzerland, I still kept on buying through them for the same recipient. Flowers to be delivered to Switzerland is not that cheap. 1 bouquet in euros(they don't charge in francs) can cost you $139.00. That's about $185.95 in dollars for a bouquet.

1) Their flowers were very INCOMPETENT, I've been emailing them and they have no idea that I see the flowers their sending... (Read the full review)

In summary, I would not recommend Flora Queen to a friend.

197 of 418 people found this review helpful

Order for 55euros of flowers, didn't deliver the vase with it. Don't want to reimburse it. Need 7 days to answer each email.

In summary, I would not recommend Flora Queen to a friend.