Do Not Waste Your Money 06 February 2014 Reviewer: Unhappy from UK
172 of 349 people found this review helpful
Variety and Choice:
Quality:
Special Offers and Promotions:
Delivery Cost / Efficiency:
Value for Money / Price:
Ease of Use / Navigation:
Customer Support:
Overall Star Rating:
I ordered flowers for a close family member who was having an operation overseas. I requested that the flowers be delivered on the 31st, the day she was due to arrive at the hospital and have the operation. The flowers I ordered were not received although 4 other bouquets were delivered for her by other companies.
Despite my relatives best efforts to sort it out with the company the flowers were not delivered. FLORAQUEEN made some comment about not having a room number - even though my instructions were to deliver the flowers to the hospital reception. A week later, no flowers had been received, my relative is now back home and has had a message from FLORAQUEEN asking for feedback on their service!!
I am very upset that my relative did not receive the flowers on that day as it was my way of letting her know I was thinking of her despite not being able to be with her. If you care about getting the service for which you have paid then don't use this company. I wish I had read these reviews before I placed my order.
In summary, I would not recommend Flora Queen to a friend.
