Serenata Flowers Reviews

(based on 118 reviews)

28 of 56 people found this review helpful

Im from the Philippines and ordering the flowers for my family in the UK. This is supposed to be my 2nd time to order from Serenata and had a good experience with the 1st one. But this time....
Ordering for the same occasion— my cousins birthday.
I ordered the “Summer Time”... very colorful bouquet of different pink shades, peach and blue flowers, instead, my cousin received a lifeless and very ugly bouquet of that looks like they sent it just to say that they have delivered my order.
Worst is, the customer service keeps on saying that they are the same. Very deceiving and not worth it.

In summary, I would not recommend Serenata Flowers to a friend.

29 of 62 people found this review helpful

I work in a private hospital and order flowers numerous times a week. my usual supplier is closed for 2 weeks so i took a chance on serenata. the pictures on the website look beautiful but what arrives is shocking. the flowers were already wilted and half dead. for the price i paid £35 each, i recieved a few dismal stems and it looked tiny. the two bouquets i ordered were gifts and were only fit for the bin. i had to buy replacements at the local supermarket, roses and lillies which were beautful and smelt divine. i purchased two huge bouquets that were a fraction of the price serenata charge and superior in quality to serenata.

i would not want anyone to send this comapnies flowers as a gift thinking the friend or family member is going to recieve somthing beautiful because they will not.

In summary, I would not recommend Serenata Flowers to a friend.

32 of 59 people found this review helpful

If you want a quicky divorce, use Serenata flowers. Valentines day is 14th February, not 15th. Poor quality flowers delivered a day late. Terrible customer service.

In summary, I would not recommend Serenata Flowers to a friend.

34 of 65 people found this review helpful

What a disappointment. Ordered flowers to be delivered for my daughter's birthday and after paying nearly £30.00 they sent her a bouquet that looked like a £5.00 bouquet from the supermarket. After complaining I was told that there's nothing wrong with the bouquet! Clearly there is ! It's completely different from the one pictured on their website, about half of the size and the flowers look horrible. Never again !

In summary, I would not recommend Serenata Flowers to a friend.

38 of 74 people found this review helpful

Ordered a "Freya" bouquet of flowers for a very special family 75th birthday celebration.

Flower bouquet arrived in a small cardboard transit box. The flowers were mostly unopened buds with an excess of green foliage / only five roses were open. (The presentation of the bouquet was also poor as it looked like it had just been thrown together). The product obviously did not match the description photograph as shown on the Serenata Flowers website (which was important as they had been bought as a gift for a family 75th birthday celebration which was to take place the next day). Because the bouquet could not be used for its intended purpose a replacement had to be bought at short notice from a local florist.
There was also no telephone contact number for the florists who made them up so that I could get a replacement as they were supposed to be given to the recipient the following day.

I opened up a complaint on the Serenata website where I stated that the flowers were unsatisfactory and provided a photograph of the bouquet I had received as requested. I said I did not want another bouquet as it would not be delivered in time... (Read the full review)

In summary, I would not recommend Serenata Flowers to a friend.

35 of 67 people found this review helpful

I am compelled to write a negative review about Serenata Flowers, since they have refused to do anything with my complaint to them.

I am pretty furious to be honest after special occasion flowers were delivered 2.5 days AFTER a birthday, having been "out for delivery" three days in a row, they arrived dehydrated to a disappointed former birthday girl.

After the special occasion day passed with no flowers having arrived, I contacted Serenata to find out what was going on and was horrified to learn due to an invisible policy that allegedly states when you order special occasion flowers for delivery on a certain date, 48 additional hours must be allowed for AFTER the special occasion has passed before they will process any inquiries or complaints. I asked repeatedly for the customer agent to show me where this was written on the website, but the policy does not exist in writing. Rather it is something customer services uses to block complaints and investigations. I thought this was out of order so I asked to make a complaint and was told that would not be possible, since the company had not failed according to... (Read the full review)

In summary, I would not recommend Serenata Flowers to a friend.

34 of 77 people found this review helpful

The quality of the flowers delivered were not of the same quality that we displayed on their website. I should have gone to local petrol station instead.

Use this company at your own risk. Shoddy

In summary, I would not recommend Serenata Flowers to a friend.

49 of 86 people found this review helpful

DO NOT USE SERENATA FLOWERS, I never write reviews but you should avoid this company at all costs, I ordered a flower planter for my friend who got married 2 weeks ago, we couldn’t go because of the virus, the planter never arrived and I had to spoil the surprise by asking my friend whether she received her flowers, nothing from Serenata at all, I contacted them and got an apology but they then advised item was out of stock, why had I not been told this, customer service is shocking, they then offered to send a bouquet instead which I only accepted to get something sent to my friend and I asked for the complaints procedure as I was still not happy with the outcome, they refused and cancelled my order!!! total disgrace of a company and especially during such a terrible time. now 2 weeks on my friend still has no present from me because of this company, now they are refusing to give me the complaints procedure details

In summary, I would not recommend Serenata Flowers to a friend.

51 of 107 people found this review helpful

I choose this company from many in the UK for a very special occasion which was unfortunately ruined.

My delivery was set for Friday and while 1 attempt at delivery was made, no note from the courier or redelivery attempt was made that day. After being informed by the company they would ensure the flowers were delivered, they were not delivered over the next 3 days, despite family waiting home to receive them.

After dealing with various members from customer service, they have offered a refund or a redelivery. The only adequate response would have been to refund the order and deliver it in Earnest, given the inconvenience, which they refused to do.

I would go with another company. There are many.

In summary, I would not recommend Serenata Flowers to a friend.

61 of 129 people found this review helpful

ST VALENTINES FAILED - Cause of Serenata Flowers, amazing delivery thank you for accepting my order and my payment and FAILING DELIVERY on St Valentines!! Why you just people say that you are not able to make the delivery and you destroy peoples celebrations?

In summary, I would not recommend Serenata Flowers to a friend.