A special occasion ruined by Serenata Flowers 04 June 2019 Reviewer: Michael from UK
49 of 103 people found this review helpful
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I choose this company from many in the UK for a very special occasion which was unfortunately ruined.
My delivery was set for Friday and while 1 attempt at delivery was made, no note from the courier or redelivery attempt was made that day. After being informed by the company they would ensure the flowers were delivered, they were not delivered over the next 3 days, despite family waiting home to receive them.
After dealing with various members from customer service, they have offered a refund or a redelivery. The only adequate response would have been to refund the order and deliver it in Earnest, given the inconvenience, which they refused to do.
I would go with another company. There are many.
In summary, I would not recommend Serenata Flowers to a friend.
